“Para ser un hotel 5 estrellas esperaba un poco más. No tuvimos agua caliente en la ducha por dos días y el desayuno a la carta un poco caro y sin opciones para quienes no consumimos lactosa y gluten.”
“personal de limpieza abrio la puerta de habitacion cuando estaba yo durmiendo todavia en la habitacion, ni habia llamado la puerta. sitio bien, medio hora ir a pie al centro. se hace bien la comida en restaurante. parte mala es se entera todo el ruido que se hace por tu vecino...”
“Too far from the town's center
Housekeeping was just so-so - did not replace bath towels…among other things
Had a meal at the restaurant - quite ordinary
Wifi was good”
“Guy upstairs flooded three floors and the staff seemed clueless on how to deal with it.
We had to help them figure out the guy upstairs had left his shower on for a few hours and vomited down the train blocking the drainage so all the vomit water spilt all through the floor and ruined three rooms including ours.
In the end they set us up at another hotel and we requested a full refund for second night which was accepted.
Bad experience and hopefully they can have better intervention for……