“Front desk staff were horrendous. Clerk put us in a different room than booked bc none were available, he also told me “when you book through 3rd party, you get whatever is available, not what you selected” and told me it listed that on the booking. I asked for it in print, he then left me on hold. Once back down stairs to address the issue, he would never look me in the eye nor allow me to see his name badge. He handed me another set of room keys.
After 20-30 minutes in our new room, a lady……