“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”
“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……
“An excellent property with exceptional service. Staff were extremely attentive. We ate in La Luce restaurant one evening and visited the spa.
The hotel is in a great location with stunning lake views and it’s only a short drive into the centre of Lugano.”
“We like this hotel very much.To choose right and good hotel would enhance travel expenses.we feel the hotel's staff knows what you need and serve more than you expect.
Try your best to stay with them.You wound get what you expect.”
“I really enjoyed my stay at this hotel. The staff were exceptionally friendly, professional, and always willing to help with a smile. They are definitely one of the hotel's greatest assets. The hotel is very new and well maintained. I stayed in a suite with a large balcony overlooking both the lake and the surrounding mountains. The was spacious, well equipped, spotlessly clean, and the bed was extremely comfortable. The infinity pool and spa facilities were beautiful and created a very……
“Glorious location, wonderful staff, Amandus a superb restaurant experience. A breakfast spot you never want to leave. Refuge from the chaos of Varenna and Bellagio.”
“Incredible hot and service. After a shaky first dinner everything else was totally amazing.
Definitely would return. The views are nothing but stunning.”