波尔图 5 星级酒店, $117 起

“The room is spacious and clean. However, we are having unreasonable charge of one night without our consent. We paid for 2 nights and our credit card had been charged for the 2 nd night and we were found out this debit on our Visa card later. Not until our second email to the hotel that the management team explained this is a system error. We have very unpleasant stay with this issue.”

“The reception staff we met on day of arrival was very good. But not for rest of the days 1. House keeping staff did not understood english. Neither did they made any effort to understand what we were asking. I would expect them to atleast understand the basic words, if they are in hospitaliy business in Europe. 2. We had to call reception 2-3 times a day for water. Every day i had to walk down to reception to ask for bottle of water. It always took them more than an hour to get back with that……

“房間整潔，飯店提供免費熱牛奶送到房間，搭配房間的膠囊咖啡機每天都能喝到好喝的熱拿鐵”

“这里服务很好，每个工作人员都很有礼貌”

“Two reasons you should consider this hotel but many more reasons not to book! Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door. Bad things: - unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me. - Room conditions: the room has a very small……

“It was not easy to find as there has no significant hotel name on the entrance. There has 2 or 3 staircases on the entrance which is not convenient for the customers when they have large luggage. The house-keeping team seems to be a bit careless without checking everything properly before release the room to new visitors. ”