“Front disk was below standard level , especially those of afternoon and night
Porter in shakeout was non helpful
I have to carry my language and my mother language my self until the lobby.
When ever you ask for something if you want to have it done you need to advance the tip before it would be done as it should be.
Finally
I asked for the manager”
“Thank you reception Rama and Aya for their big hands for arranging the transport and your trip. We have happy time in Tunis. Roof top bar with live music is perfect . The restaurant provide super yummy foods and the serving waiters are friendly and helpful. All the chefs in the open kitchen always have happy smiles smiles with us.”
“This hotel was fantastic, and the service was exceptional. The Maitre-D was so helpful and kind. Everyone couldn't do enough for you. My sister and I can't wait to come back here again. A lovely 5-star hotel with a beautiful pool, delicious restaurants, and the best employees you could ask for.”
“As a five stars hotel it really match but all waiter's eyes show that they want to get tip even they do nothing. Wifi is poor in our room and in the first time they forget to activities our account. And don't know why the toiletries only for one person but we book the room for two person. By the way you can have your breakfast in your room that is nice.”