Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
Explore the area
Popular LocationCondesa Beach4 min walk
Popular LocationDiana the Huntress7 min walk
Popular LocationPapagayo Beach14 min walk
AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive
Choose dates to view prices
About this area
Acapulco
Located on the beach, HS HOTSSON Smart Acapulco is in Costera Acapulco, a neighborhood in Acapulco with good shopping. La Quebrada Cliffs is a notable landmark, and the area's natural beauty can be seen at Parque Papagayo and Playa Caletilla. Naval History Museum and Barco Palao are also worth visiting. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ziplining nearby.
General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
Restaurants
El Fogon - 4 min walk
Fisher's Acapulco - 4 min walk
Applebee's - 5 min walk
100% Natural - 5 min walk
Starbucks - 6 min walk
About this property
HS HOTSSON Smart Acapulco
Ocean-view hotel with a poolside bar, near Parque Papagayo
At HS HOTSSON Smart Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies, and cable TV. Guests will also find room service, hair dryers, and safes.
HS HOTSSON Smart Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.
Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
All inclusive details
All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), WELL Health-Safety Rating (IWBI), and COVID-19 Guidelines (WHO)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet
Parking and transportation
Self parking on site (MXN 138 per night)
Valet parking on site (MXN 138 per night)
Limited onsite parking
Wheelchair-accessible parking available
Onsite parking options include a carport
Area shuttle (surcharge)
Food and drink
Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
4 restaurants
2 bars/lounges and 1 poolside bar
Room service available
Things to do
24-hour fitness center
4 outdoor pools
Access to nearby outdoor pool
Children's pool
Family friendly
4 outdoor pools
Access to nearby outdoor pool
Children's pool
Laundry facilities
Snack bar/deli
Conveniences
ATM/banking services
Ballroom
Elevator
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services
Languages spoken
English
Spanish
Business services
Business center
Conference space (9483 square feet)
Meeting rooms
Outdoors
Beach umbrellas
Beachfront location
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
Self parking fee: MXN 138 per night
Valet parking fee: MXN 138 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.
We should mention
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility
Property is also known as
Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco
Frequently asked questions
Yes, this property has 4 outdoor pools and a children's pool.
As of May 18, 2022, prices found for a 1-night stay for 2 adults at HS HOTSSON Smart Acapulco on Jun 9, 2022 start from $64.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, pets are not allowed at this property.
Self parking is available for MXN 138 per night. Valet parking is available for MXN 138 per night. Limited spots are available.
Check-in is from 3 PM - 6 AM. After-hours check-in is not available.
Check-out is at noon.
Some rate plans available at this hotel are all-inclusive.
Located in Costera Acapulco, this beachfront hotel is in the city center and within 1 mi (2 km) of Plaza Bahia and Parque Papagayo. Diana the Huntress and Zocalo are also within 3 mi (5 km).
Overall score and ratings
4.0
Very Good
We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.
They told me that they don't give VIP benefits on weekends and I told them that it wasn't fair because Expedia didn't say that. I understand that the upgrade is based on availability but the hotel said no, they only give those benefits during the week. bone week from monday to thursday
I do t like the polithics so no speakers on pool area and not allowed own drinks in a cooler
Stayed 3 nights in Apr 2022
2/5 Poor
Christian Ernest
Traveled with group
Mar 22, 2022
Liked: Cleanliness, amenities
Disliked: Staff & service
The food was absolutely disappointing. I know Acapulco is not known for its all-inclusive hotels but I think the hotel can make an effort and improve their food quality a bit. The service was not that good. Some
Security and front desk staff were nice and helpful. The staff at pool/restaurants do NOT provide a good service except for Carlos who works in the pool bar!! He actually did provide a great service. The staff were kind of rude and seemed bothered when we would ask for something. The all
You can drink part was ok. The rooms are pretty decent.