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HS HOTSSON Smart Acapulco

Photo gallery for HS HOTSSON Smart Acapulco

On the beach, beach umbrellas
Outdoor wedding area
Property amenity
Senior Suite, 1 King Bed, Jetted Tub | In-room safe, iron/ironing board, free WiFi, bed sheets
4 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of HS HOTSSON Smart Acapulco

VIP Access

HS HOTSSON Smart Acapulco

3.5 star property
7.8 out of 10 Good
7.8/10 Good

Popular amenities

  • Pool
  • All inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

Explore the area

  • Popular LocationDiana the Huntress7 min walk
  • Popular LocationParque Papagayo15 min walk
  • Popular LocationCondesa Beach17 min walk
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Acapulco

Located on the beach, HS HOTSSON Smart Acapulco is in Costera Acapulco, a neighborhood in Acapulco with good shopping. El Veladero National Park and Playa El Morro reflect the area's natural beauty and area attractions include Naval History Museum and Botanical Gardens of Acapulco. Looking to enjoy an event or a game while in town? See what's happening at Acapulco Convention Center or Arena GNP Seguros. Discover the area's water adventures with water skiing and parasailing nearby, or enjoy the great outdoors with hiking/biking trails and ziplining.
Visit our Acapulco travel guideOpens in a new window
Map

What's nearby

  • Diana Galleries Mall - 5 min walk
  • Diana the Huntress - 7 min walk
  • Galerías Acapulco - 8 min walk
  • Parque Papagayo - 15 min walk
  • Condesa Beach - 17 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • Restaurante Maria Bonita - 4 min walk
  • Kalei - 4 min walk
  • Barra Vieja 520 - 2 min walk
  • La Gamba Restaurant-Bar Club de Playa - 4 min walk
  • Cafetería Emilia - 1 min walk

About this property

HS HOTSSON Smart Acapulco

3.5-star hotel located in Costera Acapulco
You can look forward to a poolside bar, a terrace, and dry cleaning/laundry services at HS HOTSSON Smart Acapulco. With amenities like a beachfront location and beach umbrellas, this hotel is the perfect place to soak up the sun. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature international cuisine and ocean views. Free in-room WiFi is available to all guests, along with 2 bars and a 24-hour gym.
You'll also find perks like:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and an area shuttle
  • A 24-hour front desk, meeting rooms, and laundry services
  • A ballroom, concierge services, and ATM/banking services
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 506 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Balconies, cable channels, and daily housekeeping

All inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), COVID-19 Guidelines (WHO), and WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per night)
  • Valet parking on site (MXN 150 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM–noon for a fee: MXN 366 for adults and MXN 185 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels

Food and drink

  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 366 for adults and MXN 185 for children
  • Self parking fee: MXN 150 per night
  • Valet parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Does HS HOTSSON Smart Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at HS HOTSSON Smart Acapulco?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at HS HOTSSON Smart Acapulco on Jul 2, 2023 start from $88.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HS HOTSSON Smart Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at HS HOTSSON Smart Acapulco?

Self parking is available for MXN 150 per night. Valet parking is available for MXN 150 per night. Limited spots are available.

What time is check-in at HS HOTSSON Smart Acapulco?

Check-in is from 3 PM - 6 AM. After-hours check-in is not available.

What time is check-out at HS HOTSSON Smart Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at HS HOTSSON Smart Acapulco?

Some rate plans available at this hotel are all-inclusive.

Where is HS HOTSSON Smart Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the city center and within a 5-minute walk of Plaza Bahia and Diana Galleries Mall. Diana the Huntress and Galerías Acapulco are also within 10 minutes.

HS HOTSSON Smart Acapulco Reviews

HS HOTSSON Smart Acapulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1002 reviews" "
" "10 - Excellent 42%
Rating 8 - Good. 308 out of 1002 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 134 out of 1002 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 85 out of 1002 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 59 out of 1002 reviews" "
" "2 - Terrible 6%

8.3/10

Cleanliness

8.0/10

Staff & service

7.7/10

Amenities

7.8/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

2/10 Terrible

alexander

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in May 2023

10/10 Excellent

CONCEPCION

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in May 2023

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in May 2023

2/10 Terrible

Pablo

Traveled with family
Disliked: Staff & service
Staff can be a bit more friendly , they do not accommodate to you .
Stayed 3 nights in May 2023

2/10 Terrible

Ricardo, Royal Palm Beach

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 5 nights in May 2023

2/10 Terrible

Gloria

Stayed 2 nights in May 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful architecture and view. Only concern was the thermostat cooling system is not user friendlily adjustable. The room gets freezing when sleeping.
Stayed 6 nights in Apr 2023

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place to stay in Acapulco.
Stayed 2 nights in Apr 2023

4/10 Poor

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Los colchones muy duros , no vendría a dormir más a este hotel . El mueble donde está el espejo una tira de las bananas pegadas. no suficiente enchufes, no tenían usb cargador
Stayed 3 nights in Apr 2023

6/10 Okay

Roberto, SEATTLE

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2023

General hotel information

Highly Rated Amenities
Outdoor Pool & Property Cleanliness
Star Rating
3.5
Nearest Airport
Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
Address
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO