HS HOTSSON Smart Acapulco

Photo gallery for HS HOTSSON Smart Acapulco

Primary image
On the beach, beach umbrellas
4 outdoor pools
4 outdoor pools
Terrace/patio

Overview of HS HOTSSON Smart Acapulco

VIP Access

HS HOTSSON Smart Acapulco

3.5 star property

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

Explore the area

  • Popular LocationCondesa Beach4 min walk
  • Popular LocationDiana the Huntress7 min walk
  • Popular LocationPapagayo Beach14 min walk
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Choose dates to view prices

About this area

Acapulco

Located on the beach, HS HOTSSON Smart Acapulco is in Costera Acapulco, a neighborhood in Acapulco with good shopping. La Quebrada Cliffs is a notable landmark, and the area's natural beauty can be seen at Parque Papagayo and Playa Caletilla. Naval History Museum and Barco Palao are also worth visiting. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ziplining nearby.
Visit our Acapulco travel guideOpens in a new window
Map

What's nearby

  • Plaza Bahia - 2 min walk
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Papagayo Beach - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • El Fogon - 4 min walk
  • Fisher's Acapulco - 4 min walk
  • Applebee's - 5 min walk
  • 100% Natural - 5 min walk
  • Starbucks - 6 min walk

About this property

HS HOTSSON Smart Acapulco

Ocean-view hotel with a poolside bar, near Parque Papagayo
At HS HOTSSON Smart Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies, and cable TV. Guests will also find room service, hair dryers, and safes.
HS HOTSSON Smart Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), WELL Health-Safety Rating (IWBI), and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (MXN 138 per night)
  • Valet parking on site (MXN 138 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (9483 square feet)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

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Hotel
Hotel
All-inclusive plan available
All-inclusive plan available
3 star
3 star
Guest rating 3.5+
Guest rating 3.5+
Family friendly
Family friendly

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self parking fee: MXN 138 per night
  • Valet parking fee: MXN 138 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 404 out of 968 reviews
5 - Excellent 42%
Rating 4 - Good. 302 out of 968 reviews
4 - Good 31%
Rating 3 - Okay. 145 out of 968 reviews
3 - Okay 15%
Rating 2 - Poor. 68 out of 968 reviews
2 - Poor 7%
Rating 1 - Terrible. 49 out of 968 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

3/5 Okay

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
They told me that they don't give VIP benefits on weekends and I told them that it wasn't fair because Expedia didn't say that. I understand that the upgrade is based on availability but the hotel said no, they only give those benefits during the week. bone week from monday to thursday
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more staff
Stayed 3 nights in May 2022

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay with the family
Stayed 1 night in May 2022

2/5 Poor

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I do t like the polithics so no speakers on pool area and not allowed own drinks in a cooler
Stayed 3 nights in Apr 2022

2/5 Poor

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The food was absolutely disappointing. I know Acapulco is not known for its all-inclusive hotels but I think the hotel can make an effort and improve their food quality a bit. The service was not that good. Some Security and front desk staff were nice and helpful. The staff at pool/restaurants do NOT provide a good service except for Carlos who works in the pool bar!! He actually did provide a great service. The staff were kind of rude and seemed bothered when we would ask for something. The all You can drink part was ok. The rooms are pretty decent.
Stayed 3 nights in Mar 2022