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Overview of HS HOTSSON Smart Acapulco

Photo gallery

Featured Image
On the beach, beach umbrellas
4 outdoor pools
4 outdoor pools
Terrace/Patio
VIP Access

HS HOTSSON Smart Acapulco

3.5 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPlaza Bahia2 min walk
    Popular LocationCondesa Beach4 min walk
    Popular LocationDiana Galleries Mall5 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Choose dates to view prices

Suite, 1 King Bed, Balcony, Bay View

3.7/5 guest room rating
  • 356 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

4.4/5 guest room rating
  • 285 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

4.1/5 guest room rating
  • 285 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Senior Suite, 1 King Bed, Jetted Tub

  • 867 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

4.2/5 guest room rating
  • 655 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

4.5/5 guest room rating
  • 444 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • 2510 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

About this area

Acapulco

HS HOTSSON Smart Acapulco is located on the beach and in an area with good shopping. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Naval History Museum and Barco Palao are also worth visiting. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby.
Popular Location

What's nearby

  • Plaza Bahia - 2 min walk
  • Condesa Beach - 4 min walk
  • Diana Galleries Mall - 5 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • NUDE AT THE BEACH — 1 min walk
  • Los Caracoles — 1 min walk
  • El Fogon — 4 min walk
  • Fisher's Acapulco — 4 min walk
  • Applebee's — 5 min walk

About this property

HS HOTSSON Smart Acapulco

Ocean-view hotel with a poolside bar, near Condesa Beach
At HS HOTSSON Smart Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies, and cable TV. Guests will also find room service, hair dryers, and safes.
HS HOTSSON Smart Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (MXN 125 per night)
  • Valet parking on site (MXN 125 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (9483 square feet)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self parking fee: MXN 125 per night
  • Valet parking fee: MXN 125 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Can I cancel my reservation for free at HS HOTSSON Smart Acapulco and receive a full refund?
Yes, HS HOTSSON Smart Acapulco offers free cancellation on select room rates, because flexibility matters! Please refer to HS HOTSSON Smart Acapulco cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at HS HOTSSON Smart Acapulco?
As of Apr 20, 2021, prices found for a 1-night stay for 2 adults at HS HOTSSON Smart Acapulco on Apr 25, 2021 start from $60, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does HS HOTSSON Smart Acapulco have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is HS HOTSSON Smart Acapulco pet-friendly?
No, pets are not allowed at this property.
How much is parking at HS HOTSSON Smart Acapulco?
Self parking is available for MXN 125 per night. Valet parking is available for MXN 125 per night. Limited spots are available.
What time is check-in at HS HOTSSON Smart Acapulco?
Check-in is from 3 PM - 6 AM. After-hours check-in is not available.
What time is check-out at HS HOTSSON Smart Acapulco?
Check-out is at noon.
Are there all-inclusive benefits at HS HOTSSON Smart Acapulco?
Some rate plans available at this hotel are all-inclusive.
Where is HS HOTSSON Smart Acapulco located?
Located in Costera Acapulco, this beachfront hotel is in the city center and within a 5-minute walk of Plaza Bahia and Condesa Beach. Diana the Huntress and Gran Plaza Shopping Mall are also within 10 minutes.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 401 out of 987 reviews
5 - Excellent 41%
Rating 4 - Good. 352 out of 987 reviews
4 - Good 36%
Rating 3 - Okay. 139 out of 987 reviews
3 - Okay 14%
Rating 2 - Poor. 59 out of 987 reviews
2 - Poor 6%
Rating 1 - Terrible. 36 out of 987 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Stayed 5 nights in Mar 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room Was very clean and nice I love the view the staff was friendly and helpful but I didn’t like the fact that I had to paid extra for everything like the use of the pool, towels etc. when I stayed at other hotels I didn’t paid extra for the amenities of the hotel because that is included with the staying
Stayed 3 nights in Mar 2021

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern , beachfront hotel with more than one swimming pool, service and kitchen of the expected high end. Coffee shop in the front of the hotel was my favorite spot in the morning.
Stayed 8 nights in Dec 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good value for money. Beds a little uncomfortable - suprisingly so
Stayed 1 night in Jan 2021

2/5 Poor

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021

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