Agua Escondida Vacations from $460

The room seemed dated. On the last night of my stay there was some event happening on the hotel property. There was extremely loud music and singing and it went on until 1am and I could hear it from my room

We stayed in the triple bed room, which was very nice. There were only two of us (we booked late so it was the last available room) and we had plenty of space. The beds were each a different firmness which could be good for lucky sleepers. The bathroom was updated, the rooftop restaurant served excellent food. The staff at the entire hotel was very friendly. If I were to return to Guatemala, I would definitely stay at El Carmen again. Thank you!!

This spot was booked for our honeymoon. The lake town is vibrant and full of energy. We loved this establishment because it captured the beauty of the lake while allowing us to enjoy our time away from all the noise. The staff here made us feel fantastic and knowing they have a restaurant on site where all the staff get to know your name was fantastic. We went from town to town after our stay here and I wish we stayed in this hotel for the whole time.

Great customer service!

El lugar es muy bonito, ahora la propiedad está algo descuidada, se observa poco mantenimiento en el mobiliario cercano a la piscina o la terraza y la refrigeradora. Y en cuanto apoyo por medio del chat del app de expedía es nulo, el personal del lugar no atiende por el app, sino solicita que se llame a recepción en horario donde está disponible la recepción, en mi estadía tuve un inconveniente que me costó contactar alguien que me apoyara, finalmente se solventó y fue esperando al personal de la recepción. Ahora el lugar cuenta con una cocina, si en caso no se desea cocinar hay un restaurante que lo sugiero si se bebe alcohol es rápido ahora si es por comida tener paciencia para esperar.