Aiglun Vacations from $2,334

Great location and staff very friendly

We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season.

Fabulous property and staff. Highly recommend.

Great relaxing location and luxury amenities

The facility is upscale, clean and well kept. The main issue was the restaurant staff. The hotel has 4 restaurants and there is large number of staff they hired. However, the staff were untrained and uncoordinated. For instance we saw the reception and let them know we are there for a drink late night, and they seated us. Another server came by and said this restaurant (La Source) is only for eating and asked us to leave. That left a horrible taste and totally ruined the night. Same issues at breakfast where we showed up and there was no one to receive us. The tea was cold and I had to wait for 5-10 min to get a hold of a server and asked for a hot tea.. chateau de la guide is a great establishment and has the potential to be a lot better once they can fix the staff skill and professionalism. One more thing, we dined at the bar and the food was really bad. The beef skewers were super s wet and overcooked. Tempura was absolutely cold and charcuterie was stale. Lots of opportunities here