Alabaster Vacations from $665

Nice hotel, room was good for a night

The team was very nice and welcoming; however, the room lacked proper care and attention to cleanliness. The shower gel bottle was empty, and despite requesting a refill three times over two nights, it was never addressed. The mirrors were not properly cleaned, and it felt like the carpet hadn’t been vacuumed — I was glad I had slippers with me. There was no water kettle, only a coffee maker, which made it impossible to boil water for tea without the lingering taste of coffee. Overall, while the staff was pleasant, the room quality did not match the price. It felt overpriced for what was offered.

We were told that they were under reconstruction, so we understand the dirt and stuff, but the only gripe that I have is that the people on our floor kept slamming doors at night. After they FINALLY stopped were able to get some sleep. Overall it was a great stay.

Was incredibly difficult to get into the building with having to download two apps. They did not send me the instructions to get in by the time of check-in and I had to call their helpdesk four times which was also a convoluted and unnecessarily difficult process. They try to do everything remotely through different “ “departments” - one having to verify you, another, having the check in instructions. None of this was sent to me by email from Expedia or them, even though I had prepaid everything. When I finally got all that figured out and got into my studio, somebody walked in the room after I’ve been there about 45 minutes- they were from one of the maintenance or management- they didn’t know that I was there and didn’t knock, just walked right in. That made me feel unsettled for the rest of my time there because I realized there was no way to lock the door from the inside, and that anyone with the app could just unlock the door and come in. Because they’ve outsourced everything to different companies, there’s no central way that someone could show a guest has checked in. That’s how my trip started within the first hour so I never really got comfortable and left early because of how unsafe I felt. It’s too bad because it was a decent set up inside, clean and minimal.

The valet parking was excellent.