Ratings based on 15 Verified Reviews

3.9 out of 5
67% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Mar 13, 2016 on Hotels
Extremely large rooms, few restaurant options both in hotel and in area
4 out of 5
by Reuben from London

Good hotel but a bit far from city centre

Posted Nov 2, 2015 on Hotels
Very nice hotel, the food was good but a bit on the expensive side. There is a couple of really nice restaurants within 2 mins walk distance of the hotel so they came in very handy. Regarding the room it was mainly good the only problems were that the hot water took very long to come through to the shower and the shower drain was constantly getting blocked.
1 out of 5
by Igor from Chicago

Posted Oct 29, 2015 on Hotels
Would not recommend this hotel to anybody!!! Horrible
1 out of 5
by A verified traveler from Houston, TX

Terrible 5* hotel

Posted Jul 27, 2015
Pros: Pool area was good.
Cons: Staff....
Location: Skiing, hiking
Air conditioning was not working for the entire stay and they didn't even try to fix it. The temperature in the room was about 30 Degrees Celcius. The room was booked for two people but towels were available for one. We had to call and ask for the iron and ironing board twice. In the restaurant the waiter helped us to the table and disappeared, so we had to wait for 15 minutes to get a menu., which happened to be only available in Russian. When we finally made our order everything was delivered at the same time as we asked. The waiter never came back again. No napkins or extra plates were served, so we had to get them ourselves. After getting fed up waiting for the bill, I finally went to the bar to find the entire staff watching videos on the waiters phone. Not even close to what we were hoping for on our stay durring our wedding.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2013 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2013 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 23, 2016 on Hotels
4 out of 5
by Alicja from Warsaw, PL

Good place to stay for business

Posted Apr 14, 2016 on Hotels
The hotel was located near the mountains which makes it the more prestigous place to stay in Almaty. The hotel was very big and spacious, so were the rooms.