“We had a lovely stay. The hotel is modern, clean and well presented, and the restaurant, bar and breakfast teams were absolutely fantastic — friendly, welcoming and a real credit to the hotel.
Unfortunately, our check-in experience was disappointing. Despite booking a luxury double room, we were initially allocated an accessible room. When we queried this and showed our booking confirmation, which clearly confirmed the room we had reserved, both reception staff and the manager suggested the……
“We had a lovely stay. The hotel is modern, clean and well presented, and the restaurant, bar and breakfast teams were absolutely fantastic — friendly, welcoming and a real credit to the hotel.
Unfortunately, our check-in experience was disappointing. Despite booking a luxury double room, we were initially allocated an accessible room. When we queried this and showed our booking confirmation, which clearly confirmed the room we had reserved, both reception staff and the manager suggested the……
Philip