Wan we checked in. The owner said the rooms was ready. We got to rooms 204 and 205. Both rooms were still dirty beds not made. Some of the family wanted to stay in the hotel. But couldn't because thr rooms and bed where not done. So we leave for like 5 hours. Come back to the rooms and they still weren't done. At 1am after Disneyland. Then the hotle left the big window open with no screen. So anybody could of hoped in and steal are stuff. Then i till the owner that still there. His answer was " what do u want me to do". I told him i work in Customer service for over 17 years plus. The tv would work. I had to send my brother to talk to the guy. Because the owner would lessen anymore. He was just repeating everything we would say. We looked through the windows of the other rooms and they all had top comforters. But ours. I think its not fair to be treated like this in front of my family. I would grabbed my family and went somewhere else. But to pick up and move to another place at 1-1:30 am with a 6,8,15year old, and a new born and 3 adults.i was so up set and tired. I forgot to take pictures. Even the workers there where like sorry he acts like that at times. I forgot the lady that was helping us out in the front. She was real helpful.
