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Best Western Asheville Tunnel Road

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Outdoor pool
Outdoor pool
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing

Overview of Best Western Asheville Tunnel Road

Best Western Asheville Tunnel Road

2.5 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
501 Tunnel Rd, Asheville, NC, 28805

Explore the area

  • Popular LocationAsheville Mall15 min walk
  • Popular LocationInnsbruck Mall2 min drive
  • Popular LocationWestern North Carolina Nature Center6 min drive
  • AirportAsheville, NC (AVL-Asheville Regional)19 min drive

Choose dates to view prices

About this area

Asheville

Located in Asheville, Best Western Asheville Tunnel Road is in the business district. Harrah's Cherokee Center - Asheville and Grey Eagle are cultural highlights, and travelers looking to shop may want to visit Asheville Mall and Asheville Outlets. Looking to enjoy an event or a game while in town? See what's going on at McCormick Field, or consider a night out at The Orange Peel.
Visit our Asheville travel guideOpens in a new window
Map

What's nearby

  • Asheville Mall - 15 min walk
  • Innsbruck Mall - 2 min drive
  • Asheville City Hall - 4 min drive
  • The Orange Peel - 4 min drive
  • Western North Carolina Nature Center - 6 min drive

Getting around

  • Asheville Regional Airport (AVL) - 19 min drive

Restaurants

  • Carrabba's Italian Grill — 18 min walk
  • Carrabba's Italian Grill — 18 min walk
  • Cheddar's Scratch Kitchen — 3 min drive
  • Copper Crown — 4 min drive
  • Pomodoros Greek & Italian Cafe — 4 min drive

About this property

Best Western Asheville Tunnel Road

Hotel with free parking, near Asheville Mall
Along with an outdoor pool, this smoke-free hotel has coffee/tea in a common area and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-in are onsite. All rooms are soundproofed and offer free WiFi and free newspapers. For a bit of entertainment, TVs come with satellite channels, and guests can also appreciate conveniences like refrigerators and microwaves.
Best Western Asheville Tunnel Road offers 95 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Premium satellite television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • Renovated entire property - January 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 32-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

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Free WiFi
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Business friendly
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Guest rating 4+
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Parking included
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Policies

Check-in

Check-in from 3 PM - 3 AM
Express check-in

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per day
Dogs welcome
2 per room (up to 80 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 5.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Asheville Biltmore East
Best Western Asheville East
Best Western Biltmore
Best Western Biltmore Hotel
Best Western Biltmore Hotel Asheville East
Asheville Best Western
Best Western Asheville Tunnel Road Hotel
Best Western Tunnel Road Hotel
Best Western Asheville Tunnel Road
Best Western Tunnel Road
Best Asheville Tunnel Road
Best Western Asheville Tunnel Road Hotel
Best Western Asheville Tunnel Road Asheville
Best Western Asheville Tunnel Road Hotel Asheville

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 455 out of 942 reviews
5 - Excellent 48%
Rating 4 - Good. 353 out of 942 reviews
4 - Good 37%
Rating 3 - Okay. 85 out of 942 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 942 reviews
2 - Poor 3%
Rating 1 - Terrible. 24 out of 942 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
People were great!
Stayed 1 night in Jan 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean comfortable room and great staff.
Stayed 3 nights in Dec 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and had been updated.
Stayed 2 nights in Dec 2021

5/5 Excellent

Traveled with partner
This room was very nice, it was clean and the bed and pillows were so comfortable. I would definitely stay here again.
Stayed 1 night in Jan 2022

2/5 Poor

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Like that it’s close to Blue Ridge Mountain. Difficult to make left turn out of property. Old hotel. Very strong offensive odor from cleansing agent which won’t go away even on the second day when there is no cleaning service. Like that the water gets hot fast. However heater in the room did not work.
Stayed 2 nights in Dec 2021