Palaces in Astana

"Все понравилось: и чистота номера, удобства, все необходимое имеется. Внимательное и вежливое отношение персонала. Атмосфера очень дружелюбная, как и в городе в целом. Все замечательно!"

"The entire staff from the front desk, breakfast and at the bar, everyone was over the top. "

"Great service "

"Room was nice. However, pool and spa were shut for at least a week without being informed "

"Amazing!!!"

"The receptionist was exceptionally rude and said cruel things to my guests that were traveling with me. She treated us as if we were not worthy of her hotel. I had paid 5 months in advance and she acted as if they didn’t have a room for us but a later receptionist showed us 4 rooms to choose from. I wrote to management and the failed to respond. The first room That the rude woman gave us smelled strongly of mold. It was u bearable but we thought we had no choice. Then the helpful man gave us real options. Never again. "

"If you are flying in from the States, skip this hotel. No early check-in. We wrote ahead of time. We scheduled transfer from the airport. They made zero effort. Badly done. "

"Great as always "