FYI- 2 rooms does not mean 2 bedrooms, even though the photos seem to show 2 pics of bedrooms. It’s the same bedroom shot at 2 different angles. They are counting the living space as room 2, even though it’s what makes it a “suite”.
Customer service is absolutely terrible, anytime I called, I felt that I was bothering them and they were so rude. One of them hung up on me after I asked her if someone could fix our blackout curtain { they were not shutting (it was an electrical issue)}. She told me “I am new and I don’t know what you are talking about”, she said “if” she found someone that new “what I was talking about” she would call back and then hung up on me- RUDE! And NO, no one called back.
Sadly, I had to call them back to ask for more towels, they only give you 2 and we had 3 of us staying there. I also needed a new blanket and pillow for the pull out sofa (since I didn’t have a second room). The blanket they had in the closet was super gross and had stains all over it. I’m hoping I can add pics to this review. Sadly, I didn’t get any of these items that night. Apparently the help only works from 9am-5pm. I got them the following morning…well, only the towels and another dirty blanket and NO pillows.
It’s a shame, their remodeling and room updates were cute and could offer a nice stay if only they worked on customer service, cleanliness and fixed their misrepresenting ads.
