“The room was entirely inadequate, we left immediately and have requested a refund. We understood this was basic accommodation, but there was no dead bolt on the door (which leads directly outside), the floor was sticky, the window air conditioner was duct-taped in place and the bathroom was gross. No staff on site, which was handled fine - there was a number to call and the person was friendly and helpful. There were lock boxes to provide secure entry however if we had stayed and had any……
“The room was entirely inadequate, we left immediately and have requested a refund. We understood this was basic accommodation, but there was no dead bolt on the door (which leads directly outside), the floor was sticky, the window air conditioner was duct-taped in place and the bathroom was gross. No staff on site, which was handled fine - there was a number to call and the person was friendly and helpful. There were lock boxes to provide secure entry however if we had stayed and had any……
kathy