I chose this hotel because it is connected to the convention center, and it made it easy for me to cart stuff back and forth to my room. This part was good. The staff were all wonderful, and couldn't have been more helpful. Now, my issues. Toilet didn't flush right, and had to be worked on. Deadbolt never seemed like it was working; engineer showed me how to retract the bolt, but it never felt like it engaged when I turned the latch. Some of the furniture was visibly dusty. Restaurant had an extremely limited menu. I want to note that staff worked as quickly as possible to address problems. Ultimately too many issues for an upscale downtown property.