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Charltons Banff

3.0 star property
Experience warmth by the lobby fireplace or take to two wheels on your rental bike. Enjoy easy access to nature’s beauty.

Choose dates to view prices

Reviews

8.4 out of 10
Very good
In the heart of Uptown District, Charltons Banff offers a cozy retreat with a fireplace in the lobby and a charming terrace. Take advantage of free bicycle rentals, luggage storage, gas grills, and in-room WiFi - previous guests rave about the helpful staff.

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Parking available
  • Housekeeping
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Total with taxes and fees
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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM

Front desk staffed during limited hours

If you arrive at the property after hours, you'll need to check in at an alternate location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee (June 01 - April 29): CAD 22.14 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parking height restrictions apply
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Charltons Banff have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Charltons Banff?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Charltons Banff on May 21, 2026 start from $302, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Charltons Banff pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 15.70 per night.

What time is check-in at Charltons Banff?

Check-in start time: 4 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Charltons Banff?

Check-out is at 11 AM.

Where is Charltons Banff located?

Located in Uptown District, this hotel is within a 15-minute walk of Victoria Glacier, Banff National Park Information Centre, and Banff Lake Louise Tourism Bureau. Upper Hot Springs is 2.9 mi (4.7 km) away. Banff Station is 16 minutes by foot.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 495 out of 1036 reviews
Rating 8 - Good. 312 out of 1036 reviews
Rating 6 - Okay. 129 out of 1036 reviews
Rating 4 - Poor. 63 out of 1036 reviews
Rating 2 - Terrible. 37 out of 1036 reviews

Reviews

Verified

10/10 Excellent

Edith Cabrales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place and staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice mountain view rooms, perfectly clean and staff was very nice and accommodating
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was really great, Adrian and Gomes very kind guys and the room was very clean and comfortable.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy access to the ski shuttle bus and nice walk to all the amenities in Banff. easy parking and nice room.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Wen Tzu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff was very helpful. The kitchen in our room was very convenient.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ada at the front desk was so kind to me, she made checking in/out a breeze and she went above and beyond to make my stay feel welcome. I have stayed at a few hotels in Banff, but this is the best from customer service and cleanliness!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, hot tub, and steam room were
Stayed 1 night in Apr 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub were fantastic. Great location and easy to walk to restaurants. Clean room with a big tv!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

HUAI LIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is fully equipped for cooking. Super convenient location!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful! They would answer any questions I had
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities
Comfortable, clean and central
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Noah

Liked: Cleanliness, amenities, property conditions & facilities
The room with spotless when we received a free upgrade and the front desk staff were very friendly.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lavern

Liked: Cleanliness, staff & service
Friendly staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room has a lot space
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, nice staff, it is a nice place to stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Taralynn

Liked: Cleanliness, staff & service
Disliked: Amenities
Nice view
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jeffry

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and staff very friendly and helpful!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shae

Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodations and stellar hospitality. The front desk team is always so friendly and helpful. We love the loft rooms and always choose that room type for our stay. Parking is convenient and the pool and hot tub are great after a long day outdoors.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Heating, lighting, fire and hot water perfect. Staff were friendly and helpful.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Friendly front desk staff, clean and convenient room
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Wayne

Liked: Cleanliness
Room was clean Bathroom fixtures are dated Good value
Stayed 1 night in Jan 2026
Verified

8/10 Good

Roberto

Staff are great and clean room. Walking distance to Banff center.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities
clean and nice and quiet. Terrific customer service. Will definately stay here again.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very good! Room was spacious and clean.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Andrew

Location is good. Staff were helpful
Stayed 2 nights in Dec 2025