“I stayed in Room 1716 from July 19 to 21 for two nights, fully paid upon check-in. Unfortunately, my experience was extremely poor. I am writing to highlight five major issues:
Front Desk Miscommunication: Despite paying for two nights at check-in, I received a call the next noon asking if I had checked out, which severely disturbed my rest.
Unprofessional Check-in: The male staff member (name starting with K) provided zero information regarding breakfast, pool, or gym locations and opening……