Viajes a Bankeir Todo Incluido Vuelo + Hotel

We booked a room 6 months in advance, the room was available when we arrived and the room was clean except the bathroom had a soiled toilet seat, which someone came in to clean when we requested this. The AC unit only had the fan operational and it only had maximum fan speed available. We were double-charged due to procedures not followed at the front desk when a guest has used a third party app to book the reservation. They said they would reverse one of the charges and we were given a discount on the room charges due to all of the problems during our stay. The staff was pleasant and helpful when we expressed our concerns. From our perspective, excuses for having a dirty bathroom are not warranted. Having a room late for check-in time is ok, but compromising on cleanliness is never acceptable.

Good place for the night

alberca, sauna jacuzzi, todo bien

Be advised that the party on the deck can go loudly until 2:00am on Saturday night. When we checked out of our Lakeview room and mentioned the noise when asked how our stay was the Lady didn't even reply or comment. Everything else was great.

Our stay was extremely disappointing due to a severe ant infestation throughout the property. Ants were everywhere on the floors, in the bathroom and bedrooms. The problem was so bad that we had to vacuum constantly from morning until night just to keep them under control. The infestation significantly impacted our stay. My wife barely got any sleep because of the constant concern about ants appearing throughout. To make matters worse, the caretaker had to interrupt and visit during our stay to spray bug spray, which was both inconvenient and ineffective in resolving the issue. There were also issues with amenities that were advertised or expected to be available. The firepit shown in the listing was out of service and could not be used during our stay. In addition, the BBQ grill was so dirty and poorly maintained that we never even considered using it. What makes this experience even more frustrating is the lack of follow through from management. While we were staying there, we were told that they would discuss the situation and adjust the price or provide fair compensation for the inconvenience. However, as soon as we checked out, communication stopped completely and our messages have gone unanswered. We paid for a comfortable and relaxing stay, but instead spent our time dealing with a pest problem, and unable to enjoy some of the property’s amenities as shown in the photos. I sincerely hope other guests do not have to experience what we went through.