West Kelowna Vacations from $322

Staff were curtious! Hotel needs upgrades. Base boards very scuffed up and worn. Ran out of hot water after 1 shower, so spouse was unable to shower.

Staff were really nice. Had to ask for another room before bathroom had chunks of hair on the floor. The bathrooms in the rooms need to be updated. It was so gross and small. The pillow were awful. And there’s no sound proofing. The pictures are misleading and is is the lobby.

The townhouse was perfect for our needs and the location and property were fantastic- but it is pretty outdated for the costs. Our only drawback was the pullout couches were horrendously uncomfortable and you could feel all of the springs/ the metal frame underneath on your back. The outdoor pool and hot tub was wonderful. Sadly the indoor pool and hot tub were out of commission when we visited but it was nice enough still that the outdoor ones worked perfectly. The cleaning staff were helpful in getting us what we needed and when we arrived our townhome was missing a bunch of kitchen stuff and the staff brought them over right away. It also kind of sucked to be charged a parking fee per car when you had a driveway and garage to park them in

Lobby etc beautiful, staff great, rooms definitely need an update especially pull out sofa , literally could not sleep on it, slept on it as a couch instead.

The front desk accommodated an early check in for us- they were so polite and helpful. Thank you Caroline! The room is gorgeous.