Ratings based on 10 Verified Reviews

3.6 out of 5
100% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This is the most terrible hotel in Japan.

Posted Apr 24, 2017 on Hotels
This is the most terrible hotel in Japan I ever stayed in. I booked a non-smoking room but the hotel gave me a smoking room. I explained to the receptionist that I am allergic to smoke and the smell of cigarettes. The receptionist’s response was that non-smoking rooms are just a preference, they are not guaranteed. (On this point, I thought Hotel.com had some responsibility, the website lets me select smoking or non-smoking rooms. If that is not guaranteed, why give customers a choice?) The receptionist was rude and impolite and he didn’t change the room for me. When we got to the room, we found that the bathroom and the wardrobe were mouldy, the furniture was very old and smelled like smoke. I sprayed the room and used up a whole bottle of spray. I will NEVER return to this hotel and will tell everyone about my terrible experience.
2 out of 5
by Richard

Stay away from here

Posted Apr 22, 2017 on Hotels
I was recommended to visit Beppu by a woman who I met from Japan about 6 months earlier. It sounded like a good idea at the time. Problem with this place is that there is nothing there. I asked at the front desk for a restaurant. There were none. But honestly i am not sure that they spoke enough English or I enough Japanese to tell me the answer. There is a osen in the building and there is a constant stream of japanese co workers headed down there.I stuck my head in the changing room. Lots of naked Japanese men. A little too strange for me. My room had an inadequate shower that was connected to the sink.I left a day early although i was told I would have to pay for the 2nd night, which is a problem with the Hotels.com business model. I will no likely use Hotels.com again due to the "no cancel" policy. I was there during the Beppu Onsen festival which turned out to be nothing. There were English signs on the street saying that the Beppu curfew for those under 16 would be enforced. But why in English when the front desk of this hotel spoke "zero" english? Anyway that picture is not a real erruption. I got the heck out of Beppu and went to Hirishima, Mayajima a day early. It was a very good decision.
4 out of 5
by John

This traveler left a rating score only Posted Jun 5, 2016 on Hotels
4 out of 5
by A verified traveler

small hotel with free onsen

Posted Feb 16, 2016 on Hotels
Location is great; just across street from train station. For light-sleepers, you may find the morning trains waking you up. It has free public baths/onsen but need to access via small/short outdoor corridor. Not the best onsen but it's free with lockers. They have limited floors for non-smoking but supposedly they have air purifying machine to clean room between guests. There was only a light smell in my room; was ok with it.
4 out of 5
by A verified traveler

Close to Railway Station.

Posted Jan 28, 2013 on Hotels
This was my second stay Hotel Seawave and hopefully not my last stay.
5 out of 5
by 박재형 from 순천시


Posted Feb 11, 2017 on Hotels
벳푸 역에서 엎어지면 코 닿는데 있습니다. 온천도 즐길 수 있어서 좋았습니다. 노천탕은 1층에만 있으니 참고하세요. 아침은 역앞이라 식당이 있으니 거기서 해결하시면 됩니다. 흡연실이었는데 의외로 담배냄새도 안나고 좋았네요.
4 out of 5
by Wei-Chih

Good location with hot spa

Posted Jan 29, 2017 on Hotels
Good hot spa! Small room and small bed, but the price is fair though. Very near to the station!
3 out of 5
by A verified traveler

교통이 좋고 저렴한 호텔

Posted Oct 6, 2016 on Hotels
혼자 숙박할수 있는 룸도 있고 온천도 가능하고 시설도 나름 규모있었으나 객실 바닥 카펫에 먼지, 타월에 머리카락 등의 청소상태가 조금 아쉬웠다.
5 out of 5
for Everyone
by A verified traveler

교통이 편리한 호텔

Posted Jun 5, 2016
직원들도 친절하고 역에서 가까고 버스 정류장이 있어 공항으로 이동하기 편리함,,,,,,,,,
4 out of 5
by A verified traveler

Posted Jul 21, 2011 on Hotels
Se situe tout à côté de la gare ferroviaire de Beppu. Impossible à louper. Jolie vue si vous récupèrerez une des chambres au dernier étage. Celles-ci sont propres mais au style très vieillot, voire de pas très goût. Néanmoins un bon rapport qualité prix pour le Japon.