Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from London

Good location, but style over service

Posted Aug 15, 2016
Pros: Good location, helpful concierge. Excellent comfortable beds.
Cons: The door staff for the bar were rude and unhelpful and and outside company employed by the hotel - not great experience
Location: Restaurants nearby & close to subway which is really easy to use to get everywhere. Nearby zoo and Tiergarten is a lovely way to spend an afternoon
Arrived early and our room was already available which impressed, together with the very helpful concierge who gave us tips for the city sights and how to get to the rooftop bar,, which was one of the reasons we had picked the hotel. The panorama room made the most of the view and the soundproofing with the railway line was excellent - no noise at all. I was travelling with my daughter and we had a pleasant cocktail in the Grace bar on the first night, though disappointed that the restaurant was closed for the period. A good breakfast buffet (though pricey). However....returning to the bar after dinner the next evening was a completely different experience - the weekend 'door staff' employed were rude and officious in denying access to both the lounge and rooftop bar. Whilst I can appreciate this treatment may apply to the rooftop bar - though having been to W hotels in London, New York and others I have never experienced such poor treatment in a 5 star hotel. There was also a well-dressed couple behind us in the 'queue' who were told the same thing - despite a half empty bar! The facilities at a 5 star hotel are expected to include a bar, which as a guest, I would expect to be able to use. More worried about brand than service for their clientele. V disappointing.
5 out of 5
by A verified traveler from birmingham

Amazing hotel.

Posted Aug 6, 2016
Stayed here for my bfs 30th and didnt dis appoint. Room was gorgeous all staff friendly and helpful. Lots of lovely touchs around the hotel. Would 100% stay here again
5 out of 5
by A verified traveler

Grazioso boutique hotel

Posted Jun 10, 2016
Ho soggiornato allo Zoo Berlin Hotel per una breve vacanza a Berlino. L'Hotel è molto bello e situato non lontano dallo Zoo e dalla "Chiesa del Ricordo", posizione strategica poiché ben servita da numerosi mezzi pubblici con i quali è possibile raggiungere facilmente i vari punti di interesse della città. L'hotel è inoltre facilmente raggiungibile dall'aeroporto di Tegel con il bus 109.
5 out of 5
by Gaby

This traveler left a rating score only Posted May 31, 2016 on Hotels
5 out of 5
by Nicholas from Aberdeen.

Berlin city

Posted May 29, 2016 on Hotels
Interesting decour in the hotel , very friendly and good service . Great central location for seeing the city .
5 out of 5
by keung from Hong Kong

Great staff - super + excellent + professional

Posted May 25, 2016 on Hotels
I have problem to change a room ! and there is a staff name Samuel who helped me changing two times ! He attitude is super + excellent + professional ! With all my deep appreciation. Samuel is super. In fact, apart from Samuel, most of the staffs including cleaning ladies to the front desk all shows their professionalism to the customer ! I appreciate it a lot !
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 19, 2016 on Hotels
5 out of 5
by Claus from Aarhus

Posted May 18, 2016 on Hotels
Fedt og gennemført hotel. Kan klart anbefales. Lækker morgenbuffet, god service og stilfuld indretning.
5 out of 5
by A verified traveler

Fantastisk

Posted May 10, 2016 on Hotels
Rigtig god service, alt var bare godt og vi vil bo her igen.morgenmad rigtig god, og meget søde tjenere.
5 out of 5
by A verified traveler

Beautiful hotel with cool bar

Posted Apr 13, 2016 on Hotels
Stunning stay. Grand Deluxe Room was huge, beautiful fittings, massive bed, really unique. Grace Bar was amazing - may not be suitable if you are looking for a quiet relaxed atmosphere, but we loved it.