Bethel Vacations from $366

I have photos if you’d like. There was a closet in our room that when you opened the door there was “construction material” . Exposed ceiling opening with ductwork exposed. Leading to attic? Was the top floor. Ceiling tiles were water stained. Wallpaper in bathroom peeling. Handicap toilet near breakfast area had broken toilet seat. 1/4 of the seat was missing. Was a real letdown!

Nice hotel with an excellent restaurant in a great downtown location. However, our room was overdue for an update. Mattress was a bit saggy, bathroom grout was cracked and dirty, AC was noisy and TV had no streaming.

We booked a room with two queen beds, but upon check-in we were assigned a room with only one bed. We raised the issue immediately at the front desk, but staff insisted we had booked a one-bed room and directed us to contact Expedia. We contacted Expedia that same night, and they confirmed our reservation was for a double-bed room and agreed to assist in communicating with the hotel. However, Expedia was only able to reach the hotel three days later. Even after being contacted, the hotel refused to cooperate or discuss any resolution, and the issue remained unresolved. The main concern is not only the incorrect room assignment, but the hotel’s lack of honesty and accountability throughout the process. Instead of acknowledging the mistake and working toward a solution, they denied the issue and shifted responsibility to Expedia. If a hotel cannot even guarantee the room type that a guest has booked and paid for, then what exactly is the purpose of making a reservation? At the very least, the hotel should acknowledge the discrepancy honestly and make a reasonable effort to resolve it, rather than denying what was booked and shifting responsibility elsewhere. This hotel demonstrated poor integrity and very poor customer service. Based on this experience, I would not stay here again and would not recommend it.

The room was a good room, great channels on the tv and cozy bed. But it seemed like the cleaning in the room was rushed a bit due to hair and crumbs still being found on the sheets when we got there. Other than that everything else was great, good location, good breakfast and everyone was friendly and helpful !