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Birch Selsdon

Propiedad de 3.0 estrellas

Elige las fechas para ver precios

Opiniones

6.8 de 10,

Servicios principales

  • Acepta mascotas
  • Estacionamiento incluido
  • Wifi gratuito
  • Restaurante
  • Desayuno disponible
  • Bar

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Courtyard by Marriott London Heathrow Airport

Heathrow
  • Restaurante
  • Aire acondicionado
  • Desayuno disponible
  • Estacionamiento disponible
9.0 de 10, Magnífico, 1,492 opiniones
$99 por noche
El precio actual es de $118
29 may. - 30 may.
Total con impuestos y cargos
Courtyard by Marriott London Heathrow Airport
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Información de la propiedad

Birch Selsdon

  • Hotel en Selsdon
  • Birch Selsdon te ofrece servicios como 2 bares y 2 restaurantes. Disfruta de las diferentes actividades en la propiedad, que incluyen senderismo a pie o en bicicleta y tours ecológicos. Contarás con wifi gratis en las habitaciones.
  • También podrás disfrutar de otros servicios, como:
    • Estacionamiento gratis
    • Desayuno buffet (con cargo), club infantil (con cargo) y recepción disponible las 24 horas
  • Características de la habitación
  • Sus 181 habitaciones cuentan con servicios como wifi gratis.
  • Otros servicios que también encontrarás en las habitaciones incluyen:
    • Tinas o regaderas, amenidades de baño gratuitas y secadoras de cabello
    • Armarios o clósets, libros infantiles y servicio de limpieza

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Políticas

Check-in

Inicio de check-in: 15:00. Fin de check-in 00:00
Check-in anticipado sujeto a disponibilidad
Check-in fuera del horario establecido sujeto a disponibilidad
Edad mínima para hacer el check-in: 16 años

Check-out

Check-out antes de las 11:00
Check-out extendido sujeto a disponibilidad
Aplica un cargo por el check-out extendido

Instrucciones especiales de check-in

Los huéspedes recibirán un correo electrónico en un plazo de 2 semanas antes de su llegada con instrucciones para hacer el check-in. El personal de recepción recibirá a los huéspedes cuando lleguen a la propiedad.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Formas de acceso

Personal de recepción

Mascotas

Se aceptan mascotas por un cargo extra de GBP 15.00 por hospedaje, por estancia
Se aceptan animales de servicio (sin cargos)
Solo se aceptan perros
2 en total (hasta 22 kg por mascota)
Las mascotas deben vigilarse en todo momento.
Habitaciones específicas únicamente: es posible solicitar habitaciones que aceptan mascotas llamando a la propiedad, al número incluido en la confirmación de la reservación.
Hay platos de comida y agua

Niños y camas adicionales

Los niños son bienvenidos.
No hay camas extra disponibles.
No hay cunas disponibles.

Formas de pago

Información importante

Opciones extra

  • Desayuno buffet: GBP 20 por adulto y GBP 10 por niño (precios aproximados)
  • Cargo por mascotas: GBP 15.00 por hospedaje, por estancia
  • Se aceptan animales de servicio sin cargos
  • Se cobra un cargo por check-out después del horario establecido (sujeto a disponibilidad)

La lista anterior puede estar incompleta. Además, es posible que los cargos y depósitos no incluyan los impuestos y estén sujetos a cambios.

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
Esta propiedad acepta tarjetas de crédito y tarjetas de débito. No se acepta efectivo
El equipamiento de seguridad de esta propiedad incluye detector de monóxido de carbono, extintor de incendios, detector de humo, sistema de seguridad, botiquín de primeros auxilios y rejas de ventanas

Avisos importantes

Esta propiedad no tiene elevador
Hay habitaciones comunicadas o juntas, sujetas a disponibilidad. Es posible solicitarlas directamente a la propiedad, utilizando los datos de contacto que aparecen en la confirmación de la reservación

Preguntas frecuentes

¿Birch Selsdon acepta mascotas?

Sí, los perros pueden quedarse en este hotel (límite de 2), con un peso máximo de 22 kg por mascota. Se debe pagar un cargo de GBP 15.00 por hospedaje por estancia. Se aceptan animales de servicio sin cargo alguno.

¿Cuánto cuesta el estacionamiento en Birch Selsdon?

El estacionamiento es gratuito en esta propiedad.

¿A qué hora es el check-in en Birch Selsdon?

Inicio de check-in: 15:00. Fin de check-in: 00:00. Es posible hacer el check-in después de la hora establecida, en un horario limitado.

¿A qué hora es el check-out en Birch Selsdon?

El check-out es a las 11:00. Es posible hacer el check-out después de la hora establecida por un cargo (sujeto a disponibilidad).

¿Dónde se encuentra Birch Selsdon?

En Selsdon, este hotel queda a 8 km (5 mi) de Surrey Hills, y a 20 km (12 mi) de Crystal Palace Park y Hipódromo de Epsom Downs. Clapham Common y O2 Academy Brixton también se encuentran a 20 km (12 mi).

¿Puedo cancelar mi reservación de manera gratuita y recibir un reembolso total?

Sí, esta propiedad ofrece cancelación gratuita en tarifas de habitación seleccionadas, ¡porque la flexibilidad es importante! Consulta la política de cancelación de la propiedad en nuestro sitio para obtener más información sobre cualquier excepción o requisito.

Opiniones

Opiniones de

6.8

7.6

Limpieza

8.6

Servicios

7.6

Servicio y personal

6.4

Condiciones de la propiedad
Puntuación de 10, es decir, Excelente. Basada en 5 de 22 opiniones
Puntuación de 8, es decir, Bueno. Basada en 4 de 22 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 7 de 22 opiniones
Puntuación de 4, es decir, Malo. Basada en 5 de 22 opiniones
Puntuación de 2, es decir, Terrible. Basada en 1 de 22 opiniones

Opiniones

Opinión verificada

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

.

Nice peaceful stay
Se hospedó 1 noche en octubre de 2023
Opinión verificada

6/10 Aceptable

Ali

Didnt get to stay in the main buikdijg but the surrounding area was beautiful
Se hospedó 1 noche en julio de 2023
Opinión verificada

10/10 Excelente

Mohammed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel. Partially opened after Devere closure Friendly staff and great customer service On site gym and out door swimming pool
Se hospedó 1 noche en agosto de 2023
Opinión verificada

8/10 Buena

Katherine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was nervous having read some bad reviews but we had a great time. The property grounds are amazing and the walk with the groundsman was really interesting. The room was nice, fairly simple but with a big bed. The food at Elodie was fantastic and I would definitely recomend trying some of the coktails in there. Good option if you want to have a short break near greenery and wildlife.
Opinión verificada

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our first visit to Selsdon Birch was pleasantly relaxing even during a busy time The team are amazing and great to speak with. The landscape and surroundings great for nature walking/exploring… and walking of the lovely sticky toffee pudding, we even saw a deer. Great looking pool, will return to try. The night bar vibes (music, ambience) good cocktails set a lovely night tone. Lots of spaces to have a good escape.
Se hospedó 1 noche en agosto de 2023
Opinión verificada

4/10 Mala

Stuart

No le gustó: Condiciones de la propiedad

Pretty poor

The outside of the hotel (carpark side) is an accident waiting to happen with all the holes everywhere, it’s been left to go to ruin, reminds me of the film, ‘I am a legend’, the rooms are dated and unmaintained, no tv in room, tea coffe and water hiding in the bottom of the cupboard, heating constantly on. lobby and the restaurant/bar area was ok and scenery was lovely outside.. I remember this hotel being exeptiomal years ago,looks like lots of money needs to be spent….
Se hospedó 1 noche en junio de 2023
Opinión verificada

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A Oasis gem in the middle of suburbia. This hotel has a cool edgy vibe about it from the staff to the clientele and the surroundings. The food is amazing and the activities are quite niche also. Definitely eco- friendly but in a really sustainable way. If you’re looking for a wellness hotel for couples or the whole family - look no further. The staff are exceptional and have great customer service skills as nothing is too much trouble with the sole aim of satisfying the customer - and they are so polite & helpful. Would highly recommend.
Se hospedó 4 noches en agosto de 2023
Opinión verificada

6/10 Aceptable

Caroline

Le gustó: Servicios y condiciones de la propiedad
The person checking us in gave incorrect directions to our room. The building is very old with long hallways, winding stairs and there was no one available to help with luggage. At weekends the dining rooms are busy and noisy. Many young children, loud music, dogs. Sunday night and Monday morning were much more peaceful. Beautiful grounds.
Se hospedó 2 noches en octubre de 2023
Opinión verificada

8/10 Buena

Hannah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the old style of the property. The rooms were no fuss but still comfy. My room was a bit chilly and i couldnt turn the heating on but they are original single glazed windows in a victorian building so whay did i expect! Concrete floors (even with carpet you can tell) i would bring slippers if youre staying longer than a night! The water pressure was low so the shower wasnt fabulous because the room was so cold it made me feel colder. I would stay again, it was really good value!
Se hospedó 1 noche en noviembre de 2023
Opinión verificada

4/10 Mala

Jonathan

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not a good experience. Two rooms had no water and so the guests had to relocate and then when I woke up the following morning there was no water in my room either. I had to go to one of the other rooms to take a shower.
Se hospedó 1 noche en septiembre de 2023
Opinión verificada

6/10 Aceptable

Phil

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones

2 night mini break.

From the outside the building is amazing. The entrance and first few areas are good but the rooms massively let down this hotel. We had to ask to be moved to another room as after the first night of zero sleep due to what sounded like a cruise ship plant room running all night long we couldnt take anymore. The staff were great and very helpful and happily moved us. The 2nd room was much better. None of the rooms have t.v.'s. They are very small and 2 star style. For the price charged I would have expected better. Shower in forst room went hot cold hot cold but had good pressure (basement level room). 2nd room temperature stayed constant but pressure was not good. Very limited space for hanging or unpacking. Much less than a metre of floor space around the bed.
Se hospedó 2 noches en octubre de 2023
Opinión verificada

4/10 Mala

Wendy

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

Disappointing

Where to start? We knew it was a soft opening but this hotel is really not ready to receive guests. First impressions in car park were not good. Loose and missing paving stones, half cut grass. It's supposed to be eco friendly but just looks untidy. Reception was good but walk from reception to first floor was definitely not. Unfinished floors, uncarpeted stairs. Room was minimalist to say the least! Bathroom was the smallest we have ever seen. View from our bedroom was a flat roof covered in weeds and rubbish. Bed was comfortable though. At breakfast we were given a reduced menu (we had paid an extra £17.00 per person for this). Full English breakfast is charged at £21.00 plus extra for tea/coffee which you might expect in a London hotel but not in Selsdon! Having paid over £200 for our stay, we have to say this was incredibly bad value for money. We would never book this hotel again and would not be able to recommend to friends.
Se hospedó 1 noche en mayo de 2023
Opinión verificada

8/10 Buena

Neil

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Not sure what to say about this really - we had stayed in the other Birch previously, so knew the emphasis was making the public spaces special and the bedrooms just had a "light touch" makeover. So, that was fine and we were not surprised when we got here. First impressions were good and on our first evening we had a lovely meal at Elodie (make sure to book well in advance!) and service was great. Friendly and professional. It went a bit downhill on the Sunday when we had dinner at the main restaurant, Vervain. The staff who served us at breakfast were the same staff at dinner and they were also there the next day, so I have no doubt they were worn out, but Vervain was pretty chaotic. The supervisor/maitre'd was wandering around tossing water bottles like Tom Cruise in Cocktail and sitting at people's tables having conversations while the waiting staff were wandering around with huge trays of food, doing a complete circuit of the floor because they did not know where the food was supposed to be delivered, and walking back to the kitchen before a waitress ran after them. This happened at least 6 times. We were told the kitchen was busy, co could we wait 5-10 mins to place an order. It was 30mins before our order was taken yet the people who came in after us ordered and had their food before our order was taken. At breakfast the following morning, our food was finished before the coffee arrived. First world problems I know, but for £230 per night......
Se hospedó 2 noches en agosto de 2023
Opinión verificada

4/10 Mala

Ray

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Faulty Towers, poorly trained staff, shabby hotel

Faulty Towers, avoid at all costs, we checked out 2 hours after checking in despite paying over £250. - Staff are so poorly trained (asked one staff member where the toilets are, they didn’t know; was told I could order food from restaurant to bring to the Lido, walked to the restaurant to be told it’s not possible); - Lido is so busy, you may find yourself queuing for 30 mins + to get in and at least 20 mins to order a drink from the kiosk (only serving wine/beer/soft drink, so no reason the staff could move through patrons quicker. The toilets and changing cubicles were filthy. - Despite being a warm day (32degrees) the bathroom radiator was on full blast and could not be turned off or down - we tried to call reception 3 times to ask about it, no one was answering. When I physically walked out to reception there were several guests all expressing their frustrations regarding various problems they had encountered. When I finally spoke to the austere young woman behind the desk she told me nothing could be done at this stage to turn it off. - newly refurbished rooms are already falling apart - our handheld shower was broken, spraying water everywhere and whilst we were in the room the shampoo dispenser fell the off the wall - windows only open about 5cm, without air conditioning and with the bathroom radiator running on high our room was 34.5d. I was travelling alone with twin 4yo & decided at this point we would all get more sleep at home, so we left.
Se hospedó 1 noche en septiembre de 2023
Opinión verificada

4/10 Mala

Abigail

Le gustó: Limpieza
What is this place? What is it trying to be and who does it want to attract?! The biggest thumbs up was for the warmth and friendliness of the staff what they lacked in service expertise or indeed any kind of knowledge about the hotel they made up for in personality. We were exiled to the ‘family wing’ as the parents of two under 3’s. Don’t let the grand title fool you, this ‘wing’ was a creepy patched on 70’s (?) extension, across a run down car park and the back of the hotel into a labrynth of clinical feeling corridors up 2 flights of stairs (that was fun with all the detritus of small children and a pushchair… ) to a decent sized but painfully dingey room where the term ‘no frills’ comes to mind. The rooms felt half decorated - minimal storage, flimsy towels, no rugs or art. It was absolutely freezing and of course the radiators didn’t work. The bed was huge though and the bunk bed was one of the highlights of the trip for our 3 year old. The bathroom was cold and basic and the shower was a joke- a cheap chrome head that sprayed a fine, tepid mist over you and took forever to rinse under. So off the the restaurant we went where service was chaotic and the food was over priced and mediocre. Overall I felt like I was at a YMCA hostel and by the end of the trip I was exhausted and desperate to leave to get back to some basic comfort. I don’t think I would return.
Se hospedó 2 noches en octubre de 2023
Opinión verificada

6/10 Aceptable

Katie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Opinión verificada

6/10 Aceptable

Dean

Se hospedó 1 noche en noviembre de 2023
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Opinión verificada

6/10 Aceptable

Rowan

No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Opinión verificada

6/10 Aceptable

James

Se hospedó 1 noche en septiembre de 2023
Opinión verificada

10/10 Excelente

Andre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Opinión verificada

2/10 Terrible

Jackie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023