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“Okay for what I paid for”

“The whole process of being able to stay there was awful. I had emails asking me to verify my identity but no correct link sent. I was threatened with a cancellation without refund desite the fact they had not given me the opportunity to do what they asked. Having finally been sent a link I verified and arrived to be told this was very common. At the property Fire Doors were constantly janmed open.”

“The place was lovely clean and tidy and the night staff was friendly and accommodating and only too taking to help, go back in a heart beat xx”

“Nicely done out. A couple of issues in terms of equipment - only one mug so we had to go out and buy one the following day. Also no potato peeler, cafetière (coffee machine needed capsules which are more expensive to buy). The outdoor area could have been made more attractive. The alley at the back was full of rubbish. We did receive quick feedback to our concerns about the mug and the lockpad being left on the code. ”

“Where to start, it was cheaper than most places in Newcastle but still wasn't worth what we paid. No air-conditioning, the kitchen drain smelled terrible, the toilet leaked, there were toenails in the bathroom, originally put in a two bedded room when there was 3 of us, very hot stuffy room, unable to open window properly as there was a chain lock preventing us. Beds were clean and fairly comfy.”