Bowes Museum Tours

The hotel is lovely, with good size rooms and beds, in a quiet location in a very nice village. The bathroom was newly refurbished with excellent water pressure and the heating was working very well. We found the staff very helpful and kind. I cannot comment on the breakfast because we didn't have any breakfast. Excellent value for money.

Staff were nice, room was reasonable, and stay was all that we required for the evening we were there. Food was quick and hot and everything was amenable. However, to be open, honest and transparent in this review, the room looked set for one person rather than a couple. (one packet of biscuits with the tea service, only one towel laid out in the bathroom (Had to source the other from the wardrobe) and the light only working on one side of the bed. The toilet is also so low that it feels like sitting on the floor using it. The bath was also so shallow that it barely covered the top of legs when full, and the soaps fixed to the wall were so far out of reach that they were not usable in the bath. (Had our own toiletries to compensate). The worst thing was that, when the cold water tap was on, it was so tight that it wouldn't turn off, and we nearly flooded the room before achieving this. Then, once turned off, it was effectively locked off and unusable again. I forgot to report this to the team on departure, so hopefully this review will assist. In summary. The room service teams do need to QC their own work, but the staff were solid, efficient, and helpful. The place just needs some TLC in order to support the team effort and energy.

The bath robe in the room was dirty and had a vape in the pocket. TV in the room didn't work. Other than that room was lovely, the staff were very helpful and the breakfast was tasty. The pool facilities were spotless and the hot tub and sauna were very relaxing.