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"The gentleman who checked us in was very welcoming and friendly. Unfortunately, the rest of the staff were not as helpful and at times appeared unhappy and unmotivated. Our package included an à la carte dinner, but we received conflicting information from the front desk and the kitchen, and we were never able to make a reservation during the eight nights we stayed. The only food I consistently enjoyed was the fruit. The alcoholic drinks were overly watered down. On one occasion, the shuttle that transports guests around the property passed my husband three times, even though he was standing at the designated pickup location. My husband has a heart condition and ended up having to walk up the hill in 95-degree weather, which was extremely concerning and unacceptable. Overall, the property appears run-down, and the service and amenities were disappointing. Based on our experience, I would not recommend booking this property."

"Once we were moved {room} to pool and restaurants area it was fine"

"Great! 😊 "

"Property was nice staff was great. Upgrading to star class is a must. The food at the buffet is not good but the a la carte restaurants are good steakhouse by far the best. Website says they have a pool table but they do not. Drinks were really good especially at the lobby bar. I booked excursions from the guy at the beach a lot cheaper and the excursions were really good. Make sure you bring cash. I would definitely go back again"

"Rooms looked tired, noisy ac, leaking shower and basin. Food was good."

"The view from our room was amazing"

"The resort was beautiful! Staff was helpful and friendly. Food was delicious! I will definitely stay here again."

"Yes"

"The view from the balcony and pool is amazing although there are a few areas that the hotel could improve. The room aesthetics could improve. There was nowhere to sit but the balcony. No iron/microwave in the room and the closet lacked doors. I understand the decision to serve authentic Costa Rican food at the breakfast buffet but a variety of other foods could make it a bit better and tasteful. It was great to have shuttle transportation and all the drivers were super friendly! If the shuttle ran roundtrip all day that would make it better. It only ran for the first 15 mins of every hour. There were times we were done with our walk in town and had to wait for a good 20 mins for the shuttle. "