伯顿旅游套票 | 伯顿机票+酒店优惠低至 4 折

The stay was okay; nothing spectacular. Most of the staff wasn't very friendly; but the breakfast was good.

As very seasoned travelers (65F & 64M) who have stayed in places all across the country, my husband & I failed to do our due diligence in reading reviews for this hotel. Many of the poor reviews are very similar to our experience. We booked this room 2 months in advance of a trip from Michigan to Virginia to see our granddaughter’s high school graduation. We traveled home from New York through Canada (5+ hour drive) to arrive at the hotel. While checking in, we were advised that the on-site bar/restaurant was NOT open (one of the main reasons we chose this hotel). No reason why from desk clerk (and the hotel website showed that it WAS open) We then had to get back into our car and drive to another restaurant. When we arrived back to the hotel, we went to use the hot tub (also part of the reason for booking this hotel) and found that it was “Closed for renovations”. In the morning, we got up early to take advantage of the “complimentary hot breakfast” only to find that (per staff in the restaurant), the cook did not show up so NO breakfast available. At check out, we asked about a refund of some type for all of the above reasons, but were told to go through Expedia. We did this, were told by Expedia that our request was denied. No reason given to them as to “why” and several voicemail’s left for the hotel management have gone unanswered. READ REVIEWS AND ACT ACCORDINGLY!!!!

Where do I start? The front desk employee was complaining about not being able to take her kids to see fireworks, but then admitted a fellow employee picked up her shift so they could. We were permitted 2, and only 2, bath towels. Similarly, we were permitted 4 extremely small pillows, and only 4. The pool was dominated by children. There were vehicles coming and going all night. The property is beat up. We will never stay here again.

Manger apologized for the overall condition of hotel. He has reported it to higher management and nothing is being done to rectify the problems