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"First check in was slow. I asked about the shuttle for the next morning to be told it doesn’t run on Mondays and Tuesday won’t be starting until 11am. I had asked about a 4am shuttle. Next I was told about the breakfast starting at 6.30 am? The towels and linens were clean and fresh but the toilet was not. No hot water that evening but there was the next morning. A/C was noisy and didn’t seem to work other than to blow warm air. It was quiet on the sixth floor. First and last time for me."

"The Craftsman is a very unique hotel. My family has chosen to stay there on 3 different occasions since February. The front desk staff is very helpful and Janet, the breakfast coordinator, was especially kind and thoughtful."

"The room was comfortable, clean and cool. Breakfast buffet was great. Shaughnessys was fun. Check-in and check-out staff were friendly."

"Very nice hotel."

"Breakfast was good. Room was clean."

"Upon arrival, we requested a second luggage rack. It never came. On our second day there our room was never cleaned. So all the garbage from the day before, and the beds were not maintained."

"Our room wasn't very clean. There were large stains on the sitting chair and small stains and dirty grout on the floor in the bathroom. The shower drain didn't work well and there was a lack of deep cleaning. Some positives, the staff was helpful, beds were comfortable, room was quiet. "

"The staff were very friendly at the front desk. Overall the place was an excellent choice for our stay and would definitely stay again. "

"Neat"