Central Park Tours

We had such an incredibly disappointing stay. So frustratingly bad. My daughter and I stayed for 4 nights and had a fun mother/daughter weekend planned. The ballet, the rock and roll hall of Fame, a visit with friends, the Cleveland museum of art. The hotel however was a complete and total let down. When we arrived (at 8pm) , the room I had booked had been given away, so we were given a "comparable room" that was horrible. It was cold, musty, light fixtures broken, the sectional sofa that was in the pictures was not there. The whole thing felt off and a bit scary. I asked to be switched to another room and was given a double deluxe. It was slightly better, but again, far from expected. The TV was broken, towel holders broken, the AC/Heat was loud, the room was just barely acceptably clean, the shower doors defective, shower head didn't adjust as it was supposed to, hair on the mattress, sheets, floor. If it wasn't one thing it was another. The front desk was nice enough - but I was struck by complete lack of attention to detail across the board - especially given the price, which was over 1K for 4 nights! This was a huge expense for us and to be so disappointed practically ruined our trip. I was expecting so much more and my daughter and I felt like we were suffering through our whole stay. It was just BAD. I would not recommend staying here. I mentioned all of this at check out and was told "we're sorry". No concessions, nor discount. Breakfast was good and staff were kind.