Chale Chalets

"The corridors, room and swimming pool / sauna areas were terrible. No warnings that the property was undergoing refurbishment. Guest services were rude invading personal space. Communication was poor. Sauna switched off and wasn't advised it takes 15 minutes to heat up."

"Great welcome from the reception staff, very helpful & polite. Breakfast did exactly what breakfast needed to do, varied enough for most people to find something they like. Parking in the shopping centre car park which is a short walk to the hotel ( row H is closest to the escalator / lift / stairs ). All in all a great place to stay in Portsmouth."

"Fantastic staff, Ana she was very helpful and always happy to help."

"The hotel facilities, the dining, the staff were all absolutely fine. The room, however, was on 2 levels with even a step down on entry. Awkward. It was situated at the front of the building over some sort of service room with a generator or boiler that emitted a constant drone all through the night. Occasionally it would cut out only to re-start a short while later. As a result we had very little sleep. The noise could be heard outside the building as well; and of course it carries more at night."

"Friendly helpful staff."

"Out of town hotel but great links to major motorways and A roads"

"Breakfast is really expensive for what you get "

"We truly had an amazing stay at Balmers Lawn! We got a really good deal for Easter weekend, and it exceeded expectations on every level. The room was only classified as "standard" yet it was huge, lovely big bathroom, and they had put Easter Craft in the room for the kids. Kids can use the swimming pool in the morning and evening, and we had it to ourselves each morning we went! Food was excellent and the staff just so friendly and helpful, everyone was a pleasure to interact with. We are all desperate to go back!"

" Clean room, friendly staff and swimming pool "