Pretty terrible all around
Posted Mar 8, 2017
Our experience began at check in when they mistakenly gave us the wrong room number, including writing it down incorrectly for me to reference. I had 4 little girls in the cold, waiting on them to figure out why our key wasn't working...because it wasn't the right room! The room we ended up in was small and noisy, you could hear everything from the neighbors, including their loud music at 5:30 am. We had only one towel in our room, no clock and the shower and toilet made bizarrely loud noises. We were there for two nights and while we were gone during the day, housekeeping cleaned the room, but only made one bed and didn't replace the one towel or washcloths. Our room keys had didn't work 9 times out of 10 and we were constantly requesting new keys. The breakfast was the best part of the whole thing, and even that was not more than your basic danish/cereal/coffee/apple or orange juice fare. I stay in hotels frequently, and I rarely leave negative reviews. I try to have realistic expectations of the places I stay, but this was beyond bad, one of the worst places I have stayed.