Cruz Bay Vacations & Trips from $911

Really enjoyed my stay. Definitely recommend

Excellent place to stay on Saint Thomas. The owners are very responsive, friendly, and accommodating. Clean and spacious rooms a short walk from downtown Charlotte Amalie. This is a small, locally owned "hotel" that has an intimate, relaxed vibe. Easy access and parking.

My stay at Windward Passage Hotel was extremely disappointing and unacceptable. I am requesting a significant partial refund because the condition of the hotel and lack of service did not match what I paid for. During my 5-day stay (August 28-September 2nd), I had to change rooms THREE times, which was extremely inconvenient. I also experienced lack of cleanliness through out all of the rooms I was switched to. Photos are attached showing a dirty remote, a moldy/nasty electrical outlet, a dirty bathtub, dead flies on the bathroom ceiling, and stains/buildup on the walls and ceiling. Housekeeping was another major issue. We specifically told staff they did not need to remake the beds or disturb our belongings—we only requested fresh towels and trash removal. Despite this, housekeeping came only ONCE during my entire stay, on the second-to-last day. I was told housekeeping would come in the middle of my stay, but that did not happen. There was also a serious water issue on the 4th floor. The water was brown/discolored and barely worked, making it difficult to properly shower and use the bathroom. I paid for a clean, sanitary room, functioning water, and basic housekeeping. Instead, I had to change rooms three times, deal with unacceptable cleanliness issues, receive minimal housekeeping, and experience barely functioning brown water. This was supposed to be a birthday vacation, but I spent a significant amount of time dealing with problems that should never occur at a hotel

This was our second time in Calichi. I intend to return soon. There is no other place like it in the world.

The views were beautiful and walking distance to town. The room was clean but our room was unfinished. For example, windows with no curtains and a slider that only had a partial curtain and didn’t fully close. The neighbors got a show every night (and not by choice) Also our water was cut off -twice- but they quickly fixed it. The pool area was hit or miss with too many day-passers drowning the vibe. When you arrive - expect to carry your luggage up two flights of stairs. The food was excellent and our bartender Mac was the best on the island. Great drinks and good company. The other bartender - Stephanie was the opposite of Mac - she openly complained about the hotel and other co-workers - completely unprofessional (and didn’t make a good drink) . When you’re on vacation, the last thing you want to listen to is someone bit$&ching while you sip on a drink. This place could be a gem with some changes.