Viajes a Costa Crystal Todo Incluido Vuelo + Hotel

Pésima la Atención

Las habitaciones estaban sucias, los muebles manchados. Las duchas no estaban muy limpias.

Todo bien gracias

This place was terrible. The pullout mattress wasn't fit for my dog. They say it sleeps four but the mattress was not only terrible they didn't provide an extra blanket. We arrived about 30mins before the office was supposed to close coming to find out no one operates the office and the phone number didnt work. They didnt proved us a room number or door code to get in. Thank goodness for expedia, It took almost an hr to get my details so we could get in. It was supposed to be a full kitchen but ended up with a small fridge and a 2 eye station. The floors were wet & sticky. There were cigarette butts left behind the couch, it smelled bad and there was animals stains all over the carpet. The bedroom is from 1985 and sleeps like complete crap. The blanket hasn't been washed in forever. Just a poor poor stay. To top it of it was almost $500 for 2 nights, not worth it at all.

We could see the ocean, but all beach access was restricted from the recent storm that happened a week ago. No one communicated with us regarding the pools and beach access being closed, despite knowing this for the week. Hotels.com gave us the wrong unit number; the property management company wasn’t open to help us when we arrived; the property management company blamed the HOA for not telling them about the storm damage and restricted amenities; and no one wants to take responsibility for any of this. We had a decent time, but missed out on a lot because of the storm damage. I would suggest in the future there be better communication with guests when this type of thing happens.