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"Comfortable and convenient "

"Brilliant hotel"

"This was one of the worst hotel experiences I’ve had, and at £85 for the room, it is frankly unbelievable how poor the overall standard was. From the moment I arrived, the tone was set by an incredibly rigid and unfriendly approach. I asked about check-out time and was told it is strictly 11:00 AM, and even being 5 minutes late would result in a £20 charge. No flexibility, no understanding — just a transactional, almost punitive attitude towards guests. The condition of the hotel was equally off-putting. The entrance and stair carpets smelled strongly of dog hair, which is not exactly the welcome you expect. Sadly, the room didn’t improve things — it was small, with the same unpleasant carpet smell, making it feel unclean and uncomfortable. Basic amenities were shockingly absent. No water provided in the room, which is standard even in far cheaper places. Breakfast arrangements were also disappointing. It finishes at 9:30 AM, meaning if you want even a slightly relaxed morning, forget it. For a hotel charging these rates, this is completely unreasonable. Overall, the stay felt less like a hotel and more like being in a strict, joyless military lodge — no comfort, no hospitality, no flexibility. For £85, this is absolutely not worth the price. There are far better options elsewhere. I would strongly recommend avoiding this place. I have come all the way from London . I will never make the same mistake of staying here again. Will never recommend this hotel to anyone"

"Fabulous stay!"

"We were checking in really late as our flight was a late one coming in. Friendly and lovely guy welcomed us and checked us in. The rooms absolutely surprised me, great amenities, including slippers. Only reason I am not scoring full marks overall is the blinds in the room are flimsy, we struggled getting them properly shut and had to phone for help. Help came quickly and issue sorted, however they do still let the light in. (We would prefer blackout blinds) Also downer was the lady who checked us out did not acknowledge us, we waited about for someone and then when she came through, she went on the phone (sounded like an internal call) before and without even acknowledging our presence. Would have given it a lower review because of that lady, left sour test. Luckily for the hotel they have a great thing going elsewhere. "

"Had a lovely stay. Breakfast staff were attentive and very friendly. Breakfast was cooked to order and arrived quickly.The leisure suite is a bit tired (jacuzzi was out of action, and looked like it had been for a while) however, this did not detract from the overall relaxed vibe of a charming old hotel. We would stay again."

"Excellent breakfast perfect parking"

"Clean room was upgraded as first room was a disabled room reception were so helpful and ensured we had robes for spa area Sophie definitely went above and beyond so attentive with a great customer care approach for such a young lady a great representative of the Hilton Brand please pass on my comments "

"Use this hotel a lot when in Kilmarnock,cat fault it"