“I reserved two rooms, one for my family and another for my elderly mother. Unfortunately, the air conditioning in my mother's room was not functioning properly and failed to produce cool air. While the staff was accommodating on the second night and worked to address the issue, my mother had to spend the first night in an uncomfortably hot room. During that time, staff repeatedly suggested opening the window rather than resolving the air conditioning problem.
Additionally, we accidentally left……
“First of all - there’s a £50 holding charge required on check in. This would have been really helpful to have known about prior to arrival. I might have missed it during the booking process but I definitely didn’t know about this until I saw the sign at check in.
The hotel is fine. I can’t say I would pay so much to stay here again. The shower in the room was incredibly small. I awoke in the middle of the night to find that the bed had separated and there was a big gap in the mattresses which……