4/10 Poor
Rajeshree
Traveled with family
Jan 13, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No guest laundry although advertised as having this with Expedia. We booked this specifically for the laundry as we wanted everything washed before returning home. Reception said they had notified Expedia of this early 2022 but a year on this has not been changed and continues to falsely advertise as having a guest laundry. Had to travel to get this done at a public launderette.
Not really beachfront- have 4 lanes of Highway plus train tracks to cross before getting to the beach and the road and train crossing is further away.
Initially given a room behind hot tub with limited daylight. Upgraded to ocean view for “only $20 more” as told by reception but only had a restricted ocean view as room set back. At checkout told this was $20 a day so had to pay another $60 for 3 nights. Very bad communication.
Balcony open and exposed to storm and wind so unable to enjoy the balcony as it flooded when it rained. Patio doors don’t lock.
Small microwave
Fridge with broken shelf retainers
Room cleaning needs 24hrs notice.
Doors open outwards
Breakfast got progressively worse day by day. No hot water for drinks. No decaffeinated options. Nothing vegan except fruit. No bread for jam. Overall very disappointing and misleading advertising.