4/10 Poor
Erika
Traveled with family
Jul 4, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
When we arrived we walked into a dirty room, and I mean dirty, semen on the couch dirty. Then the next day there was a fire in the unit next to us and instead of offering us a different room on another floor, we had to smell the electrical and must and they had loud commercial blowers all up and down the entire hallway for four straight days right outside our bedroom window. Even when I reached out to management, they told me to just go relax. I have text messages, video and pictures showing them what I was talking about. They ended up blocking my messages. Then they tricked us into going on a time share tour and charged us for it! They never told us it was a tour for selling timeshares. They phrased it “ we want to show you our other rooms for the next time you book with us” Be careful here! Lisa was the only one who was kind and shocked about what we experienced, but we didn’t get to meet her until we were checking out.
Erika
Stayed 4 nights in Jun 2024