6/10 Okay
John
Traveled with family
Mar 3, 2024
Liked: Staff & service, amenities, property conditions & facilities
This marked our second visit to this establishment; our initial experience a year prior was flawless in every way. During our first stay, we opted for an ocean-view room and were delighted with a beautiful room that offered views of the pools and beachfront from a charming balcony.
On this occasion, we also reserved a week's stay in what was advertised as an ocean-view room. However, we were disappointed to find our room faced a public beach parking lot, with a partial ocean view only achievable by sitting on the left side of the balcony and looking right. From the left, the view comprised mainly of the parking area. Upon inquiring at the front desk, we were informed that what we had booked was indeed considered an "ocean view" room, whereas the rooms directly facing the ocean were categorized as "ocean facing"—a distinction not made clear on their website. They mentioned these were fully booked for our time frame, a detail conveniently omitted online, which felt misleading. Had we known, we would have sought accommodations elsewhere.
Regrettably, the issues didn't end there. On the first day, our room was overlooked for cleaning. Upon our evening return and after inquiring why, we were erroneously told we had left a "Do Not Disturb" sign out, which wasn't the case. Our request for clean towels was initially acknowledged but not fulfilled. The following day, after a rude interaction with the desk when requesting towels your money is better spent elswhere
John
Stayed 6 nights in Feb 2024