Đèo Lam Vacations from $210

Room was clean and nice but you can definitely get better service for the same price elsewhere in Hanoi, service here was slightly below the average I experienced everywhere else I stayed in vietnam. Breakfast was ok but the hot buffet was very limited compared to other places I stayed for similar price (like less than half the variety). Soundproofing didn't seem good I could hear my neighbours talking. Staff were nice and helpful but some aspects of service were slightly lower eg at check in every other hotel I stayed in Vietnam (including a much cheaper 3 star hotel) rushed to help with luggage up the steps and escorted you to the room but here they didn't. I didn't like the fact that the drinking water they provided in the room was filtered water in refillable bottles rather than actual bottled water, maybe for environmental purposes but it wasn't convenient.

Amazing staff, very clean room, loved the rooftop bar. Close to lots of attractions. Very quiet as well.

The staff were superb. They are very helpful and kind.

Room upkeep could be improved. Staff extremely helpful and friendly.