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“Creeky floor boards, hindered sleep”

“The hotel and room were clean but upon arrival at the designated check in at 3pm the room wasn’t available due to being cleaned and we had to wait until 420pm to gain access to the room. One issue - The room was very cold upon arrival meaning air con was fully functional and cool (outside temp was 26/27degrees), we went out for the evening and upon returning the air con had been deactivated at the central panel (outside temp was still 20C) so we called reception asking for air con to be looked……

“Vintage accomodation with nice views of Torquay Bay”

“Great location, staff were very helpful. Was a nice touch that they put on a free shuttle into Salcombe. They also provided complimentary gin and ice and slice which we thought made the stay even more unique.”

“Its high end with great decor and fab spa facilities. Our stay was somewhat spoiled by drunken guests and their friends in the next room making excessive noise and shouting between 12.30-2.30 am, keeping us awake, security was called twice to try and resolve and did offer us a rom change in the middle of the night which was not practical. On speaking to Harry the manager it appears this was not the only case that evening. The hotel should consider introducing a quiet policy after 12 with……

“We stayed in one of the Lodges. Very clean and well equipped. Plenty of tea and coffee supplies (decent quality not cheap), a great supply of Borders biscuits, and cleaning equipment including tablets for the dishwasher. Only problem was one of the bathrooms didn’t have a lock on the door. Our booking stated check out is 11:00 however the checkout for lodges is 10:00 with no opportunity to request a late checkout. We took a fan with us as wasn’t sure how hot the lodge would be but it was……

“Very spacious room 105 could do with lick of paint but apart from that faultless”

“餐厅食物十分差，其它幾好”

“Very modern. Lovely rooms. Air con was a blessing. Very nice breakfast”

“The room was not cleaned to high standard, the corners and edges in the shower room were dusty and stained. It’s a shame as the place is new and will depreciate quickly if not kept up to good standards. The room is really nice and a very comfortable bed, we slept so well. My partner loved the telly! Staff were fantastic, very helpful. Cannot fault them. Breakfast was disappointing, a lot of food but blunt and not inspiring! Car park is more expensive as compared to little hotels nearby costing……

“It’s fine, nice location”

“Room was very comfortable, staff are friendly, foods is excellent. But, it needs improvement in car park facilities, an additional staff for parking may be better at peak season.”

“located in the small downtown Lyme Regis, easy to go to the beach, shops and restaurants it is an very old inn, very tradition english wooden building, downstair is the bar and restaurant, a bit oily smell, beware of no air-con”

“Checked out on arrival as the room had no air conditioning and the temperature of the room was at least 45 degrees, we were offered a fan but this would not have helped. The room was also really small, with an unpleasant smell but it was nicely furnished.Requested another room as apparently some rooms do have a.c. (The hallway leading to the room was a pleasant temperature) we were told they were fully booked (although Trivago showed 3 rooms available when we looked for somewhere else)……

“The Derwent Hotel itself was good and the hotel receptionist helped a lot when we had an issue with the Spa service. We went for my friend's birthday stayed on the Saturday night, had a great time and booked a surprise treatment for the Sunday morning, when she went down for the treatment it was not on their system and the receptionist was abrupt to my friend and asked if she had the right date, I went and showed all the information ( emails, when I phoned and the money that had been taken from……

“The staff was great, but the property needs some work. Our “bay view” was covered by scaffolding and absolutely filthy windows. Carpets were really shabby and the floorboards all creaked and were lumpy. ”

“Hotel in a great position on the beach, room clean and tidy but small.”