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“The access road is very poor with deep channels on the side covered with vegetation. Our car fell in one of the channels as we drove in, possibly causing some damage. We booked through Expedia. Receptionist refused to include breakfast at check-in despite our Expedia reservation showing we had breakfast for 2 included. She said it was a scam, the rate we booked did not exist, we got charged an extra $40 for breakfast! The AirCon did not work properly, likely due to low power voltage. Hot……

“Excellent Hotel. Good Wi-Fi, good hot water. Excellent air-conditioning. Great pool, good gym, good view of the Nile. And a sauna!”

“Das Personal war freundlich ”

“Amazing place and location. ”

“Very friendly staff & excellent spa services ”

“Einer der Plätze, warum man Uganda besuchen sollte.Direkt an den Stromschnellen gelegen mit Kinderspielplatz, Mountainbikes, Kajaks Birdwatching....ein super nettes Team, Top Speisen und sehr gutem Preis Leistungs Verhältnis. Der Eigentümer ist immer im Hintergrund präsent und organisiert alles vollkommen unaufgeregt. Ein Ort um die Seele baumeln zu lassen. Eine Empfehlung für alle, die Natur und Aktivitäten miteinander verbinden wollen. Für die Camper: der Platz ist großartig mit sehr guten……

“Staff were attentive and very kind. Rooms were great. Food was good.”

“Clean and comfortable accommodation in Mbale with lush gardens”

“Very nice and the staff was very kind and accommodating.”

“Good view ”

“If you want a beautiful cabin on the banks of the Nile, surrounded by olive monkeys, you have found your destination… Stunning views, and wildlife abound.”

“No electricity at the time of check-in and before check-out. Apparently the back up generator was faulty too. Room was very hot. When i requested for a fan, i was told that they had non left. No shower gels except to small soap bars. Room appeared abit run down compared to my precious stay 5 years ago. Day 2 breakfast was limited and I had to wait over 45 minutes for replenishment.”

“Not our first time, and deff not our last stay at Casa. Friendly staff, cozy roof top restaurant with amazing views of Wanale Hill, always clean rooms and perfectly situated on a quiet street near the city center. At Casa they always offer that extra help to make your stay in the wonderful city of Mbale worthwhile. Thank you so much for having us.”

“De fotos op de site komen niet overeen en een balkon met zittingen zijn nergens te vinden. Kamer was niet optimaal (1 stoel voor 2 personen) garden kon je ook niet echt op gemak zitten. Jongedame die ons hielp was goed en aardig”

“Location was very convinient and service was great. ”