"The property is centrally located and easy to get around. The room was big and clean. The WiFi was, however, very spotty or very weak at times. I booked the room on Expedia and one of the reasons I booked it was due to the availability of airport shuttle"
"The property is centrally located and easy to get around. The room was big and clean. The WiFi was, however, very spotty or very weak at times. I booked the room on Expedia and one of the reasons I booked it was due to the availability of airport shuttle"
"Room was clean and Internet was usable normally.
Breakfast comes out on the plate, but as I have heard, the amount is large.
There were many sweet things, but it was delicious.
"
"Room was clean and Internet was usable normally.
Breakfast comes out on the plate, but as I have heard, the amount is large.
There were many sweet things, but it was delicious.
"
"I liked everything, I used to stay in this hotel when in Almaty when it was even different name. I like everything starting from location and ending with slippers."
"I liked everything, I used to stay in this hotel when in Almaty when it was even different name. I like everything starting from location and ending with slippers."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
One of the best boutique hotels I have stayed at! We were passing through Shymkent Kazakhstan and found this lovely place. Hotel staff were pleasant and kind. Definitely did not disappoint! We would stay here again! 10/10
One of the best boutique hotels I have stayed at! We were passing through Shymkent Kazakhstan and found this lovely place. Hotel staff were pleasant and kind. Definitely did not disappoint! We would stay here again! 10/10
aleksandr
Reviewed September 27, 2026Reviewed September 27, 2026
I’ve stayed at hundreds of luxury hotels around the world and I think this hotel, the Ritz Carlton in Astana, might top them all. The staff were incredible, they even baked us a custom cake with our faces 3-D printed on it. They went above and beyond every chance they got. Free gifts, welcome gifts, early check-in, late checkout, I could go on and on. The food is also incredible, the breakfast is amazing and I love how it’s connected to an ultra-luxury mall with all the best luxury brands. Two...
I’ve stayed at hundreds of luxury hotels around the world and I think this hotel, the Ritz Carlton in Astana, might top them all. The staff were incredible, they even baked us a custom cake with our faces 3-D printed on it. They went above and beyond every chance they got. Free gifts, welcome gifts, early check-in, late checkout, I could go on and on. The food is also incredible, the breakfast is amazing and I love how it’s connected to an ultra-luxury mall with all the best luxury brands. Two...
Ike
Reviewed October 15, 2026Reviewed October 15, 2026
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
The rooms were spacious and clean. The workers were very helpful with answering any questions I had. Breakfast was great with many different options. Location was perfectly central to all the major Almaty touristy spots. One thing I want to address is there’s a club next to the hotel that plays music til 4am and you can hear it if you’re on that side of the building so request to be on the park side to avoid the sound. Overall, great hotel
The rooms were spacious and clean. The workers were very helpful with answering any questions I had. Breakfast was great with many different options. Location was perfectly central to all the major Almaty touristy spots. One thing I want to address is there’s a club next to the hotel that plays music til 4am and you can hear it if you’re on that side of the building so request to be on the park side to avoid the sound. Overall, great hotel
tony
Reviewed November 2, 2026Reviewed November 2, 2026
I chose this hotel based on other reviewers' comments. The only thing that puzzled me about the comments were those about the "weird" bathroom setup. I found it quite neat! The room was spacious and immaculately kept. The bed was very comfortable. The front desk staff spoke English and were quite helpful. There were many English-language television stations (not that I watched that much TV, but I did check.) I did not try the restaurant, so I can't comment on that. I found two restaurants with...
I chose this hotel based on other reviewers' comments. The only thing that puzzled me about the comments were those about the "weird" bathroom setup. I found it quite neat! The room was spacious and immaculately kept. The bed was very comfortable. The front desk staff spoke English and were quite helpful. There were many English-language television stations (not that I watched that much TV, but I did check.) I did not try the restaurant, so I can't comment on that. I found two restaurants with...
Elaine
Reviewed September 15, 2016Reviewed September 15, 2016