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"Overall, we were satisfied with our stay and had a good check-in experience. The staff were friendly, and we appreciated being upgraded to a better room, which was a nice touch. However, there are a few areas that need improvement. Firstly, there was no internal door lock in the room. On the afternoon of our check-in day, while we were resting in the room, a staff member unexpectedly opened the door to check the air conditioner without any prior notice. This was quite uncomfortable and affected our sense of security, making it difficult to sleep well that night. Greater attention to guest privacy and communication would be appreciated. Secondly, the power outlet layout in the room was inconvenient. Apart from the bathroom, there was only one power socket located under the TV, and none near the bed, which made charging devices at night very inconvenient. We booked a plan that included breakfast, but the actual breakfast was quite different from the photos shown on Hotels.com, which was disappointing. While it was acceptable as part of a breakfast-included package, it would not be good value if charged separately at AUD 35. Overall, the hotel has good potential, but improvements in room safety, layout, and transparency would greatly enhance the guest experience."

"Everything is perfect "

"客房乾淨，服務人員很有禮貌"

"這次入住墨爾本美利通套房飯店整體感受相當不錯。客房內配有完整廚房設備，包含爐具與基本餐具，無論是簡單料理或加熱食物都很方便，對長住旅客非常實用。房間空間寬敞明亮，行李箱全開也不顯擁擠，居住起來相當舒適。大廳服務人員親切有耐心，若有機會提早入住，飯店也會主動寄送 email 通知，服務細心貼心。公共設施設有游泳池，可在旅途中放鬆身心。飯店地點交通便利，周邊有電車與多種大眾運輸選擇，附近也有超市與生活機能，採買日用品或食材都很方便，是相當值得推薦的住宿選擇。"

"Friendly staff with smooth checkin. Super convenient location. The room was more spacious than my expectation. "

"Very good location closed to Southcross train station with the reasonable fee."

"We checked in the mid day afternoon. The self service was user friendly."

"Te staff there are really nice and helpful."

"交通非常便利，早餐選擇多元！"