"Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water. "
"Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water. "
"Staff was amazing!
Great customer service 10/10
Very helpful on anything you need
100% recomend this place
Remember no elevator
So if you can’t claim the stairs ask for the Lower level."
"Staff was amazing!
Great customer service 10/10
Very helpful on anything you need
100% recomend this place
Remember no elevator
So if you can’t claim the stairs ask for the Lower level."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Winíka Alterra is a small, family owned hotel and resort. The property consists of eleven private cabins. They’re very well maintained and with all the amenities. The staff is very helpful, accommodating, and detailed oriented. All the meals were delicious, fresh, and locally sourced-made from ingredients found at the hotel’s on site farm. (They even make their own chocolate which is used in the duck mole, desserts, or served hot). The beds and bedding are very comfortable, The quiet, jungle...
Winíka Alterra is a small, family owned hotel and resort. The property consists of eleven private cabins. They’re very well maintained and with all the amenities. The staff is very helpful, accommodating, and detailed oriented. All the meals were delicious, fresh, and locally sourced-made from ingredients found at the hotel’s on site farm. (They even make their own chocolate which is used in the duck mole, desserts, or served hot). The beds and bedding are very comfortable, The quiet, jungle...
Thomas
Reviewed December 29, 2023Reviewed December 29, 2023
I loveeeed this hotel. The property is wonderful and so pretty. The staff is nice. It’s close to the ruins and about 20 from the center/centro of the city. The food was yummy. Nothing around besides the hotel. Views are wonderful. Plan to return.
I loveeeed this hotel. The property is wonderful and so pretty. The staff is nice. It’s close to the ruins and about 20 from the center/centro of the city. The food was yummy. Nothing around besides the hotel. Views are wonderful. Plan to return.
Sandra
Reviewed November 9, 2026Reviewed November 9, 2026
Truly an experience I will
Never forget. The ruins in Palenque were something that I will never forget. The hotel is quiet, nice, has a pool and they were very accommodating and helpful. Great dining options within walking distance. I will be staying here again if I go back to Palenque.
Truly an experience I will
Never forget. The ruins in Palenque were something that I will never forget. The hotel is quiet, nice, has a pool and they were very accommodating and helpful. Great dining options within walking distance. I will be staying here again if I go back to Palenque.
To be sincere with review, we need to notice that is not a city hotel, is branded as an ecofriendly hotel at jungle. For that this is a great hotel. At pool you are surrounded by Big mango trees, were you can watch guacamayas, parakeets, monkeys, hummingbirs, squirrels.
Gardens are clean until some mango fall or squirrel eats some nuts.
Rooms have good views, cold air for hot & humid weather, Restaurant have small options but good flavor and clean installations.
To be sincere with review, we need to notice that is not a city hotel, is branded as an ecofriendly hotel at jungle. For that this is a great hotel. At pool you are surrounded by Big mango trees, were you can watch guacamayas, parakeets, monkeys, hummingbirs, squirrels.
Gardens are clean until some mango fall or squirrel eats some nuts.
Rooms have good views, cold air for hot & humid weather, Restaurant have small options but good flavor and clean installations.
The hotel is located in a clean and quiet part of Palenque. The main bus station is an easy 2 blocks away. To get to the ruins, Taxis are at the door and even cheaper "collectivos" are about 3 blocks away. A good choice of restaurants is a few minutes stroll from the hotel.
The hotel itself is very clean and has a friendly, helpful staff. The hotel's restaurant serves good meals and the service is fine. There is a pool and lounging area in the center of the hotel.
Overall, this hotel is a...
The hotel is located in a clean and quiet part of Palenque. The main bus station is an easy 2 blocks away. To get to the ruins, Taxis are at the door and even cheaper "collectivos" are about 3 blocks away. A good choice of restaurants is a few minutes stroll from the hotel.
The hotel itself is very clean and has a friendly, helpful staff. The hotel's restaurant serves good meals and the service is fine. There is a pool and lounging area in the center of the hotel.
Overall, this hotel is a...
Ed
Reviewed February 26, 2018Reviewed February 26, 2018
We really enjoyed our stay at Villa Mercedes Palenque. The rooms were comfortable and the ambiance was quite pleasant. There were 10 of is in 4 rooms so not all rooms were in the same bungalow, but it was ok. We enjoyed the jungle sounds in the morning and had the fantastic opportunity of watching a flock of parrots chattering in a tree and even watched them fly around. Never knew how much noise they make!
That said, please keep in mind that you are in a rain forest and you may have a critter...
We really enjoyed our stay at Villa Mercedes Palenque. The rooms were comfortable and the ambiance was quite pleasant. There were 10 of is in 4 rooms so not all rooms were in the same bungalow, but it was ok. We enjoyed the jungle sounds in the morning and had the fantastic opportunity of watching a flock of parrots chattering in a tree and even watched them fly around. Never knew how much noise they make!
That said, please keep in mind that you are in a rain forest and you may have a critter...
Christine
Reviewed January 11, 2016Reviewed January 11, 2016
Loved our stay here. We stayed 2 nights here. Got a massage! Enjoyed watching the monkeys and iguanas in their backyard! Also enjoyed a dip in the pool when we arrived at 10 pm. After sightseeing all day.
Loved our stay here. We stayed 2 nights here. Got a massage! Enjoyed watching the monkeys and iguanas in their backyard! Also enjoyed a dip in the pool when we arrived at 10 pm. After sightseeing all day.
Ana
Reviewed September 11, 2017Reviewed September 11, 2017