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“**PSA:** If you plan to use the hotel's airport shuttle, reserve it well in advance. I tried to arrange it on the day of my arrival, but my WhatsApp messages, emails, phone calls and texts all went unanswered. With no way to reach anyone, I had no choice but to pay for a taxi to the hotel. What was most frustrating was that I was never informed this additional step was required. When I arrived, I had to convince the staff that I hadn't received any notification before they finally offered to……

“Extremely friendly staff, they delivered expectional customer service right from the beginning. The property is fantastic, the rooms are clean, comfortable, and charming. The pools are fantastic, with great music. We also are at the hotel, and quite enjoyed every minute staying there. We will definitely be back, thank you.”

“Aktuell wird in einigen Bereichen renoviert, daher etwas Farbgeruch in einigen Bereichen. Wir waren sehr zufrieden mit dem Zimmer. Das Frühstück fanden wir eher durchschnittlich.”

“The hotel was lovely, clean and well maintained. The food was excellent. It was disappointing that the spa was not open during our stay. While the staff were helpful, a more welcoming and friendly approach-such as smiling by some of the staff would have enhanced the whole experience.”

“The pool was amazing and restaurant was delicious. It was really nice to have the world cup on at the bar for everyone to watch. The pool staff was awesome but the bar staff were a little dismissive towards us.”

“The property itself is beautiful, and the restaurants are excellent, especially The View, which had the best food of any dining venue on the property. Unfortunately, the service experience did not match the quality of the resort. There was a noticeable aloofness among the staff, particularly at the front desk. Interactions often felt indifferent, with little acknowledgment or greeting from employees. As a result, the property lacked the warm, welcoming atmosphere one would expect from a resort……

“Very good -NO COMMENT!”

“The breakfast was great and I had an amazing massage at the spa.”

“Wir wurden sehr nett empfangen. Das Zimmer war sauber und großzügig. Trotz zur Nähe zum Flughafen war das Zimmer sehr leider. Das Frühstück war gut und das Personal äußerst zuvorkommend.”

“Difficult to evaluate. If you are expecting a 3 star that is all singing all dancing -this place is not for you. If you like nature and walking and you just need a base from which to explore then you'll enjoy staying here. It is surrounded by a lake and treesThere are only a few staff who keep the place functioning. There is no daily room service but if you need anything just ask.The lady speaks no English but hey she's Albanian. Breakfast is basic. A drink, toast some tomatoes, meat and eggs.……

“很棒的飯店, 還有游泳池! 雖然離市中心有點距離，但是坐計程車都可以抵達.”

“停车库没有明确的指引，如果能在入住之前告知就好了。”

“非常感谢酒店的服务，早餐非常棒，而且价格相当合适，谢谢，下次我会再来”