Amazing hotel, amazing location, amazing service!
Posted Nov 26, 2016
It was a truly fantastic experience staying at this hotel. As soon as you arrive you notice how aesthetically impressive it is. The building is flash and grand (there are 25 floors, restaurants, a swimming pool, a gym, a salon etc) but also feels welcoming. But the most impressive aspect is the staff; they went out of their way to make us feel welcome and to make sure we were comfortable.
When I checked in with my family, the lady at the desk upgraded our rooms (making sure they had connecting doors), offered us a day's complimentary buffet breakfast and free wifi for the duration of our stay. Any assistance we needed during our stay was provided promptly following a call from our room phone. A few days into our trip, my mum wasn't feeling very well so we asked if she could see a doctor. As well as directing us on how to get help, they called our room later that day to check how she was doing and also sent a tray of fruit up to us to let her know they were thinking of her. For a hotel of this size with so many thousands of guests coming through every week to be that thoughtful was so impressive, and my mum really appreciated the gesture.
Finally, the buffet breakfast is all you can ask for and more; no one would be disappointed with the options on offer! Overall my entire family very much felt at home here, and appreciated just how smooth and comfortable the whole experience was. I wouldn't hesitate to book this hotel again if I ever return to Dubai, which I may well do!