8.8/10 Excellent! (1,700 reviews)
Always liked this place but a few things this time makes me think things are going a little downhill. First, the temperature in the rooms was sweltering and there was nothing you could do to adjust it, other than opening up the sliding door to the little balcony. They did send us up a a fan but evenings were hard to sleep through. Worse was the temperature in the gym. Felt like you were working out in Death Valley in the middle of the summer. Breakfasts were not as good, either. Eggs now seem powdered. Coffee was weak and no way Starbucks’s as advertised. Nice to get complimentary valet but one day after returning our car at 12:30 in the afternoon, we were walking out to go for dinner at 5 and the car was still outside. They forgot to park it. Staff still pretty friendly and good location on Whyte Avenue. But hotel needs to up its game as people will stop coming if they don’t.
Reviewed on Apr 11, 2026