伊斯特博勒旅游套票 | 伊斯特博勒机票+酒店优惠低至 4 折

I am writing to express my deep disappointment regarding my recent stay at your hotel. Having stayed with you several times over the years, I always considered it a decent place to stay. Unfortunately, that is no longer the case. We booked a room for 16 days, but due to the poor conditions, we were forced to check out early. During the 9 days we actually stayed: - Towels were changed and garbage was taken out only three times. - The bed sheets were never changed, and the room was never vacuumed or properly cleaned. - The room was full of bugs crawling everywhere. - There was a constant, overpowering smell of curry day and night. The quality of service has declined significantly under the new ownership, and I expect a much higher standard of cleanliness and hospitality.

There was absolutely nothing in the room to read. I had to call front desk to find out how to get internet and how to control heat. There were no menus so I don't know if room service was available or not. I couldn't tell whether the coffeemaker was free to use. Too few towel racks for wet towels. No water glasses by sink. It seemed to me that there was little attention to customer once one was in the $200 room.

Clean, austere room and living spaces with a mini fridge in the room. Staff were decent and welcoming. Had a nice buffet breakfast included. Shuttle was available if you wanted to go over to the casino. Just was no-frills, basic hotel room with nothing extra included that stood out.

Upon arrival the staff noticed that i booked an accessible room and asked if we needed it which we did not. She booked us into another room and made sure we had a window room and not an interior. The room was very clean and had no problems other than very slow to heat water in the shower and low water pressure. Housekeeping knocked on our door very aggressively at 930am and woke us, I guess I should have put out the do not disturb sign. There was a glass in the hallway the night of check-in and it was still there when we left. Housekeeping had to walk right by it when she left from banging on our door. Check-in staff was nice, bed was comfy, and the hotel was nice as usual.